IT Technician

Job description

Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit. Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business. **Responsibilities** - Participate in the helpdesk ticketing queue to provide resolutions to internal customers’ IT issues - Process onboarding and offboarding tasks for new hires and employee departures - User account creation - System setup and deployment using a standardized imaging tool - Physical setup of IT hardware for internal customers - Perform software installations for core and add-on applications - Monitor patching status for the corporate network, provide reports on compliance and remediate as necessary ### Skills & Experience - The ideal candidate should have some experience in the IT Field (2+ years) - Strong computer troubleshooting skills in a wide variety of Microsoft based products (Windows 10/11, Windows Server, Microsoft Office 365, MS Office) - Basic understanding of LAN/WAN concepts and networking such as IP, VPN, DNS, DHCP, and associated troubleshooting - Must demonstrate excellent customer service skills - Strong communication skills, oral and written - Must thrive in a team environment and demonstrate effective team interaction - Must have strong organizational, priority, and time management skills with the ability to multi-task - Ability to work in a fast-paced environment with shifting priorities - Possess self-initiative and motivation to work without requiring strict supervision - Ability and desire to learn new skills quickly - Ability to determine severity and priority of an issue, know when to escalate or hand-off - Ability to maintain a calm and patient demeanor when working with end users - BS in MIS/CS/Engineering or equivalent - Currently possess or are working on at least 1 certification (A+, Net+, Microsoft MTA, etc..) or relevant industry experience