IT Technician

Job description

Job Summary The IT Support Technician will be responsible for installing, configuring, maintaining, and troubleshooting the organization’s overall technology infrastructure. This includes robust network connectivity (LAN/WAN), hardware lifecycle management (computers and printers), server administration, specialized enterprise systems (Biometrics and Weighbridge), IP/Analog CCTV surveillance networks, and providing timely technical support to end-users to ensure business continuity. Key Responsibilities & Duties 1. Network Infrastructure & Connectivity Management • Structured Cabling & Fiber Optics: Design, install, and terminate structured LAN cabling (Cat6) and fiber optic links to ensure stable data transmission across departments. • Network Device Configuration: Configure, deploy, and manage network switches, core routers, and wireless links (including Ubiquiti Nanostations/Access Points) for seamless intranet and internet connectivity. • Network Monitoring: Monitor network performance, optimize bandwidth allocation, and troubleshoot connectivity bottlenecks. 2. CCTV & Surveillance Systems Management • Camera Deployment & Configuration: Install, align, and configure both IP and Analog security cameras across the company premises. • Storage & Recording Management: Manage Network Video Recorders (NVR) and Digital Video Recorders (DVR), ensuring continuous recording, proper storage allocation, and data retention policies. • Remote Monitoring Support: Setup and maintain secure remote viewing applications on authorized user devices (laptops/smartphones) and troubleshoot feed outages. 3. Computer Hardware & Peripheral Support • Hardware Lifecycle Management: Provision, configure, and maintain user end-point devices including laptops, desktops, and workstations. • Operating Systems & Software Deployment: Install and update authentic operating systems (Windows/Linux) and essential corporate software (MS Office, Antivirus, ERP clients). • Printer & Scanner Fleet Management: Setup, configure, and maintain networked/local printers, multifunction copiers, and heavy-duty scanners, including refilling/toner troubleshooting. 4. Server Administration & Data Management • Server Maintenance: Assist in monitoring physical and virtual servers to ensure high uptime and optimal hardware health. • Backup & Recovery: Execute routine data backup schedules and assist in data recovery processes to prevent data loss. 5. Specialized Enterprise Systems (Biometrics & Weighbridge) • Biometric & Access Control Systems: Install, configure, and maintain biometric attendance devices and electronic door access controls. Manage user registration and log extractions for HR. • Weighbridge ICT Support: Troubleshoot and maintain the dedicated computers, communication modules, and data interfaces connected to the Weighbridge system to ensure uninterrupted logistics operations. 6. IT Helpdesk & User Support • Technical Support (Helpdesk): Provide daily Tier 1 and Tier 2 technical support to all staff members (physical and remote resolution). • Preventive Maintenance: Conduct regular preventive maintenance (hardware cleaning, dust blowing, system scans) on all IT hardware to prolong device lifespans. Job Requirements & Qualifications • Bachelor’s Degree or Advanced Diploma in Computer Science, Information Technology, Computer Engineering, or a closely related field. • At least 1–2 years of hands-on experience in networking, hardware troubleshooting, CCTV installation, and system support. • Certifications (Added Advantage): Professional certifications like CCNA (Cisco Certified Network Associate), CompTIA A+, or surveillance vendor certifications (Hikvision/Dahua). • Strong understanding of TCP/IP networking, routing protocols, and wireless links (Nanostations). • Practical knowledge of CCTV camera configuration, NVR/DVR management, and video storage troubleshooting. • Expertise in configuring biometric software and troubleshooting specialized industrial IT interfaces (like Weighbridges). • Excellent analytical and problem-solving skills under high-pressure scenarios.