IT Technician

Job description

IT Technician West Springfield | Chicopee Full-time opportunity We are seeking a dedicated, resourceful IT Technician to support our school's technology needs. This role is ideal for someone who enjoys working in a dynamic educational environment and is passionate about helping staff and students succeed through reliable technology. This is an on-site position supporting our West Springfield and Chicopee locations and is not eligible for remote work. What You’ll Do • Provide technical support for Windows 11 desktops and laptops. • Troubleshoot and resolve issues with printers, scanners, and other peripherals. • Perform hardware repairs and upgrades on desktops and laptops. • Support and maintain Office 365 accounts and applications. • Assist teachers and staff with basic tech troubleshooting • Maintain inventory of IT equipment and supplies. • Collaborate with the IT team and vendors as needed. • Assist with equipment moves, technology setups, and deployments between school locations. • Document support requests, troubleshooting steps, and resolutions as needed. What You Bring • Demonstrated experience supporting Windows 11 computers in a professional environment. • Working knowledge of Microsoft 365 / Office 365, including common Office applications. • Strong troubleshooting and problem-solving skills. • Hands-on experience diagnosing and repairing desktop and laptop hardware. • Experience troubleshooting printers, scanners, and other common peripherals. • Basic understanding of networking concepts, including Wi-Fi, Ethernet, IP addresses, and connectivity troubleshooting. • Excellent communication and customer-service skills, with the ability to explain technical issues to non-technical users. • Ability to prioritize tasks, manage multiple requests, and work independently. • Ability to lift/carry up to 50 lbs. • Strong attention to detail and a willingness to learn new technologies. • Must have a reliable personal vehicle and the ability to travel between school sites as needed. Preferred Qualifications: • Experience working in a school or educational setting. • Basic networking knowledge (Wi-Fi, routers, switches). • Intune and Google Workspace knowledge. • Experience with Active Directory and/or Microsoft Entra ID. • Experience working with ticketing/help-desk systems. • Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience. Why Join May Institute • Competitive Pay: $55,000 • Generous Paid Time Off, including your birthday as a holiday • Medical, dental, and vision insurance to keep you covered • Paid training and certifications to support your career growth • Tuition reimbursement & loan repayment assistance for your future • 403(b) Retirement Plan with employer match