IT Technician II Onsite (Dallas, TX)

Job description

## **Job Description** Join Intelligent Technical Solutions, a dynamic and growing company, as our **Technician II**. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. ## **Job Responsibilities** This role is expected to be able to resolve the following technical issues with little or no assistance: - Workstation operating system issues of any kind. - Printer issues of any kind. - Standard business application (Office, etc.) issues of any kind. - Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. - Basic server issues. - Basic networking issues. - Answer incoming Quick Fix calls from clients. Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. ## **Job Qualifications** - Willing to work full-time on-site, either at the company office or client locations as required. - Experience with Windows and Mac OS troubleshooting. - Minimum two years in Helpdesk support or a similar role. - Skilled in application troubleshooting, PC deployments/imaging, and user profile management. - Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. - Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. - Experience with Managed Service Providers (MSPs) is highly desirable. - Active IT Certifications are preferred. - **Valid driver's license, vehicle insurance, and access to a vehicle for client visits.** ## **Job KPI's** **CSAT:** Scores filled out by clients using the rating system in tickets. **Quality Score:** Assessments performed by the training and quality team. **Utilization**: Hours entered into tickets in the ticketing system. **Hours / Ticket:** Average number of hours entered per service ticket. **First-touch closed:** Tickets completed with one time entry. ## **Compensation** Pay rates start at **$22.62/hour up to $27.26/hour** and vary by experience and location. ## **Benefits** - Medical Insurance Plan - Dental & Vision - Life Insurance - Disability Coverage - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Retirement Plan - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification - Supplemental Life Insurance (Employee-paid) - Supplemental Health Plans (Employee-paid) ## **Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:** [PRE-RECORDED VIDEO INTERVIEW](https://app.hireflix.com/public-application/663d37ecb118977f4e9a12e9)