IT Trading Application Support

Job description

SMBC: A trusted partner for the long term Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves. Who we are United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary Is the next step in your career at SMBC Group EMEA? We're looking for an IT Trading Support Analyst to join our Information Technology & Security Department in Paris. This role offers the opportunity to work at the heart of the Fixed Income business, providing front-office application support for critical Sales & Trading platforms across EMEA. You will play a key role in ensuring the stability, availability, and performance of electronic trading applications while working closely with traders, sales teams, technology partners, and external vendors in a highly dynamic environment. In this role you will be responsible for: Providing day-to-day production support for Front Office trading applications, ensuring high levels of service availability and operational stability Managing incidents, problem investigations, and root cause analysis while driving permanent resolution of recurring issues Supporting electronic trading platforms including TOMS, eTOMS, ION Anvil, and associated Front Office trading solutions For you to succeed in the role, you'll need to have: Experience supporting Front Office trading applications within a production or application support environment Strong analytical and troubleshooting skills with the ability to manage incidents under pressure and minimise business impact Excellent communication and stakeholder management skills, with the ability to engage effectively with traders, sales teams, technology teams, and external vendors The anticipated salary range for this role is €60,000 - €80,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision. Position Description About this role This role sits within the Application Support function and provides Front Office support for Sales & Trading applications, with a particular focus on electronic trading platforms and workflows. The position forms part of the wider EMEA Production Management & Service Delivery organisation and supports the strategic growth, resilience, and operational maturity of the Fixed Income business. The role is functionally aligned to the London-based Sales & Trading Application Support team while being locally managed in Paris, ensuring consistency of support standards, operating models, and collaboration across the region. The role requires close interaction with Front Office users, Change and Development teams, Infrastructure teams, and external vendors to ensure the successful delivery and support of trading services. This role is based full-time in our Paris office , offering close collaboration with colleagues, senior stakeholders and key business partners in a highly interactive environment. Our role will enable you to: Support the stability, availability, and performance of critical Sales & Trading applications used across EMEA Build strong partnerships with Front Office Trading and Sales teams, Middle Office, Operations, Technology teams, and external vendors Contribute to the successful delivery of new business initiatives, platform enhancements, and production improvements Work within an international support model alongside colleagues across EMEA, New York, and APAC Participate in incident management, governance, production readiness, and continuous service improvement activities What will you bring to the role? Experience providing production support for business-critical applications within a financial services environment Knowledge of electronic trading platforms , Front Office workflows, and the operational requirements of Sales & Trading businesses Demonstrated experience managing production incidents, problem resolution, and root cause analysis Strong understanding of service management principles, production governance, operational risk, and audit requirements Ability to work effectively with traders and business users in a fast-paced trading environment Experience supporting application releases, system upgrades, and change implementation activities Strong organisational skills with the ability to prioritise competing demands and manage workloads effectively Excellent communication, stakeholder management, and collaboration skills Fluency in English , both written and spoken Desirable: Experience supporting Fixed Income trading platforms such as TOMS, eTOMS, ION Anvil , Bloomberg, or similar trading applications Knowledge of Fixed Income products including Credit, Repo, and Rates Experience working within an ITIL-aligned production support organisation Exposure to vendor management, service review processes, and third-party application support models Experience participating in on-call support, release management, or out-of-hours production support activities Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities Ambitious remuneration package So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today! Please note that SMBC does not provide visa sponsorship or relocation support for this position. Candidates must already have the legal right to work in France at the time of application and throughout the recruitment process. We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested. We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.