IT Training Manager, Change Management

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The IT Training Manager is a strategic leadership role within the IT Change Management organization responsible for the planning, development, coordination, and execution of enterprise-wide training strategies that support technology-enabled transformation across Beth Israel Lahey Health and all affiliated entities. This position serves as the training workstream manager for small and large-scale technology initiatives, including but not limited to Epic and Workday expansions, workforce management and scheduling deployments, and other enterprise digital transformation programs. The IT Training Manager partners closely with project teams, operational leaders, clinical and business stakeholders, and change management professionals to ensure workforce readiness, adoption, and sustained proficiency across the organization. The role provides leadership in training strategy development, resource planning, curriculum design oversight, deployment readiness, learning management system (LMS) administration and campaigns, and enterprise training governance. The successful candidate will establish scalable training practices that support BILH's vision of delivering exceptional patient care through technology-enabled excellence. Job Description: Essential Duties & Responsibilities including but not limited to: Lead enterprise IT training initiatives supporting system implementations, expansions, upgrades, and optimizations across Beth Israel Lahey Health. Develop and execute comprehensive training plans aligned with project objectives, change management strategies, and deployment timelines. Assess training impacts and resource requirements, and coordinate trainers, instructional designers, subject matter experts, super users, and vendor partners. Oversee the development and maintenance of training curricula, job aids, e-learning content, and other learning materials. Partner with project teams, operational leaders, and stakeholders to ensure workforce readiness and successful adoption of new technologies. Manage training activities associated with major enterprise platforms, including Epic, Workday, workforce management, scheduling, and other business and clinical applications. Direct deployment readiness efforts, including training completion tracking, competency validation, go-live preparation, and post-implementation support. Provide oversight of enterprise Learning Management System (LMS) activities, including learning campaigns, assignments, reporting, and compliance tracking. Monitor training effectiveness through metrics, feedback, adoption measures, and continuous improvement initiatives. Establish and maintain enterprise training standards, governance, and best practices in collaboration with IT Change Management leadership. Serve as the primary training lead and advisor for technology transformation initiatives across all BILH entities. Prepare and present training status updates, risks, readiness assessments, and outcomes to project and executive leadership. Minimum Qualifications: Education: Bachelor’s degree required; Master's degree in business, healthcare, IT, or related field preferred. Licensure, Certification & Registration: Relevant certifications in change management, instructional design, learning technologies, project management, Epic training, Workday training, Prosci, PMP, ATD, or equivalent are preferred. Minimum of 7 years of progressive experience leading training, learning, organizational readiness, or change management initiatives. Minimum of 5 years of experience supporting large-scale enterprise technology implementations. Experience leading training programs across multiple functional areas and stakeholder groups. Experience within healthcare systems, integrated delivery networks, or complex matrixed organizations strongly preferred. Demonstrated experience supporting enterprise platforms such as Epic, workforce management, scheduling, ERP, HRIS, or similar systems. Skills, Knowledge & Abilities: Strong knowledge of adult learning principles and instructional design methodologies. Expertise in training strategy development, curriculum management, and learner engagement. Demonstrated ability to lead multiple concurrent initiatives in a fast-paced environment. Exceptional project planning, organization, and execution skills. Ability to influence and collaborate effectively across all levels of the organization. Strong analytical, problem-solving, and decision-making skills. Excellent verbal, written, and presentation communication skills. Ability to translate complex technical concepts into effective learning experiences. Proficiency with learning management systems, virtual training platforms, and learning technologies. Preferred Qualifications & Skills: Experience supporting Epic implementation, expansion, optimization, or upgrading programs. Experience supporting Workday implementation and optimization initiatives. Experience supporting workforce management, scheduling, payroll, and timekeeping deployments. Experience developing enterprise training in operating models and governance structures. Experience managing large-scale deployment readiness and go-live support activities. Experience working in multi-hospital health systems or large healthcare organizations. Knowledge of healthcare operations, clinical workflows, regulatory requirements, and patient care environments. Dept./Unit-Specific Skills: Ability to serve as the enterprise training authority within the IT Change Management function. Understanding of digital transformation, technology adoption, and workforce readiness strategies in healthcare environments. Ability to balance strategic planning with operational execution across multiple concurrent initiatives. Strong partnership skills with IT, clinical, operational, HR, and executive leadership teams. Experience developing scalable enterprise learning programs and adoption frameworks. Ability to create and manage LMS campaigns that drive awareness, completion, compliance, and long-term adoption. Familiarity with enterprise deployment methodologies and go-live support models. Demonstrated commitment to continuous improvement, employee engagement, and organizational effectiveness. Pay Range: $115,000.00 USD - $140,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled