IT Training Manager – Epic & Clinical Systems

Job description

Job Posting Title: IT Training Manager ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes The IT Training Manager leads the development and delivery of enterprise training programs supporting Epic clinical and business applications and associated digital technologies. This role partners with clinical, operational, and technical stakeholders to drive user adoption, workflow optimization, training strategy, and organizational readiness across the healthcare enterprise. Important Employment Information This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position. Purpose The IT Training Manager leads the design, implementation, and continuous improvement of comprehensive training programs supporting Epic applications and associated digital technologies. This role oversees training strategy, user readiness, curriculum development, workflow optimization, and staff development while partnering with clinical informatics, application analysts, operational leaders, and project teams to ensure successful technology adoption across the organization. Responsibilities Develops and Maintains Training Programs Design education programs tailored to clinical and non-clinical audiences Create training materials including manuals, e-learning modules, job aids, and quick reference guides Align training content with clinical workflows and application functionality Update training materials based on system enhancements, workflow changes, and user feedback Ensure training supports organizational standardization and optimization initiatives Manage project training requirements and scheduling of training resources Verify project training tasks are completed within established project timelines Delivers Training and Onboarding Facilitate classroom, virtual, and hands-on training sessions Provide onboarding training for new hires across departments and roles Deliver individual and group training for new clinics, departments, and operational initiatives Deliver education supporting software updates and new Epic functionality Provide at-the-elbow support for providers, clinical staff, and non-clinical users Provide leadership in resolving training issues and operational challenges Assigns Applications and Supports User Proficiency Determine appropriate application assignments based on user roles and workflow requirements Develop and maintain advanced knowledge of supported Epic applications Guide users through role-specific workflows and operational procedures Monitor user proficiency and application adoption Manage training requests, access questions, and user support needs Work closely with department managers to identify and document training requirements Coordinates Training Logistics Schedule training sessions and manage training environments Coordinate logistics for educational events across multiple locations Track attendance, training completion, and competency records Ensure availability of required equipment, systems, and training resources Maintain training documentation and related administrative records Analyzes Training and Workflow Effectiveness Review organizational activities and operational data to support planning and process improvement Assess curriculum effectiveness and recommend quality improvements Provide feedback supporting optimization of training environments and workflows Maintain an understanding of organizational policies, ambulatory operations, and business workflows Align education with Epic application functionality and organizational processes Consults and Collaborates with Stakeholders Collaborate with Applications & Informatics teams, project managers, department leaders, and super users Ensure training content is standardized and aligned with organizational initiatives Lead optimization of operational workflows through on-site review and departmental support Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes Support strategic organizational goals through targeted training and workflow enhancements Manages Direct Reports Provide full-cycle supervision for assigned training staff Conduct recruitment, onboarding, orientation, coaching, performance management, and employee development activities Establish performance expectations, monitor progress, and provide ongoing feedback and mentoring Complete performance evaluations and development plans in accordance with organizational policies Approve timecards, schedules, paid time off, and other routine personnel actions Address employee relations and performance concerns in partnership with Human Resources Promote employee engagement, accountability, and professional growth Marginal or Periodic Functions Participate in go-live support and floor training during system implementations Assist with testing and rollout of new application functionality Support training activities for vendors and external partners Participate in change management and communication initiatives Participate in professional development and credentialing activities Adhere to internal controls and reporting structure Perform related duties as assigned Knowledge, Skills, and Abilities Technical Learning Quickly learn new Epic applications, healthcare technologies, and operational workflows Maintain current knowledge of Epic functionality and organizational technologies Apply technical knowledge to solve training and adoption challenges Share knowledge and best practices across the organization Presentation Skills Deliver engaging classroom, virtual, and hands-on training sessions Present complex concepts in a clear and understandable manner Adapt presentation style to meet audience needs Maintain learner engagement across multiple learning environments Interpersonal Savvy Build productive relationships with clinical staff, operational leaders, and stakeholders Navigate sensitive feedback professionally Collaborate effectively across departments Foster positive working relationships throughout the organization Problem Solving Diagnose workflow gaps and identify training opportunities Troubleshoot application issues encountered during training Apply analytical thinking to improve educational effectiveness Use feedback to continuously improve curriculum and learning experiences Customer Focus Prioritize the needs of clinical, operational, and business departments Design education that supports organizational workflows and technology adoption Respond promptly to training requests Follow up to ensure user success and satisfaction Drive for Results Achieve organizational training, onboarding, and competency goals Monitor completion rates and educational effectiveness Meet curriculum development and project deadlines Support organizational performance through effective education, leadership, and workflow optimization Required Qualifications Bachelor’s degree in Business, Education, Health Informatics, Finance, or a related field Minimum of five years of experience in training, scheduling, revenue cycle operations, healthcare information technology, or a related healthcare environment Minimum of one year of experience supervising or managing staff Knowledge of healthcare workflows and information system applications supporting multi-specialty clinic operations, ambulatory surgery centers, research, and higher education Experience developing and delivering instructor-led, virtual, and hands-on training programs Experience managing training projects, schedules, and organizational learning initiatives Strong leadership, presentation, facilitation, and communication skills Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing Ability to develop training materials, job aids, and instructional documentation Ability to manage multiple priorities while leading cross-functional initiatives Relevant education and experience may be substituted as appropriate. Preferred Qualifications Master’s degree in Health Informatics, Instructional Design, Finance, Education, or a related field Minimum of three years of experience supporting Epic Revenue Cycle, Cadence, Prelude, Professional Billing, or related application training Experience with Epic applications Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing Cross-credentialed in multiple Epic modules Experience leading healthcare technology implementations, workflow optimization, and organizational change initiatives Licenses/Registrations/Certifications Required Epic Certification in at least one module such as Professional Billing, Cadence, Prelude, with the willingness to obtain additional Epic certifications Preferred Instructional Design Certification Adult Learning Certification Salary Range Open Working Conditions Standard office environment and equipment Repetitive use of a keyboard and computer May provide on-site support in clinics, ambulatory practices, and other healthcare environments May participate in go-lives, system implementations, training events, and occasional after-hours support activities May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your application has been submitted, you cannot make changes. Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs . Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 . The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.