IT & Workplace Operations Specialist

Job description

Transform healthcare with us. At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change. This is more than just a job. It's an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you're ambitious, innovative, and ready to move fast, we'd love to have you on board. Join us in shaping the future of healthcare. Job Summary The IT & Workplace Operations Specialist will serve as the go-to partner for IT support and office operations at Qualified Health, reporting directly to the VP of People Operations. This is an early-career role, ideal for someone highly organized, hands-on, and energized by keeping the team's technology and workplace running smoothly day to day. The Specialist will manage day-to-day IT needs across the company, administer key systems like Rippling and Notion, and help maintain a safe, functional, and welcoming Palo Alto office. Key Responsibilities IT Support & Administration - Serve as the first point of contact for IT and application questions - Administer Rippling IT, including provisioning, deprovisioning, and access management for employee accounts and applications. - Own Notion administration, including workspace structure, permissions, and user access. - Manage the full laptop lifecycle: ordering, imaging/wiping, deployment, and retrieval. - Maintain an accurate inventory of company hardware and equipment, including routine maintenance. - Roll out and support personal devices as needed. - Maintain the uptime and reliability of conferencing and meeting room technology. Workplace & Security - Manage badging and access control for the Palo Alto office, including onboarding/offboarding of building access. - Own the maintenance and monitoring of the office security system. - Conduct regular access audits. - Provide front desk coverage. - Support desk and seating logistics. - Maintain swag inventory and fulfillment. Vendor & Facilities Coordination - Serve as the primary point of contact for our IT and office vendors - Manage our office snacks and supplies Required Qualifications - 0–2 years of experience in IT support, office operations, or a related generalist role. - Strong customer-service orientation and comfort fielding IT and workplace requests from employees at all levels. - Excellent organizational skills and attention to detail, with the ability to manage multiple requests and priorities at once. - Strong written and verbal communication skills. - Comfort learning and administering SaaS tools (e.g., Rippling, Notion, Slack, Google Workspace). - Ability to work onsite in Palo Alto 5 days/week, with early morning arrival to support front desk and office needs. Ideal Experience - Experience in a high-growth startup or technology company. - Hands-on exposure to HRIS/IT platforms like Rippling, and workspace tools like Notion. - Familiarity with physical security or access control systems and employee badging. - Experience supporting network or conferencing infrastructure. - Experience managing vendor relationships (e.g., office supply, security, or facilities vendors). - Track record of building or improving internal IT/office processes from the ground up. Why Join Qualified Health? This is an opportunity to join a fast-growing company and a world-class team that is poised to change the healthcare industry. We are a passionate, mission-driven team that is building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers. Our employees are integral to achieving our goals so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options and an inclusive environment that fosters creativity and innovation. Our Commitment to Diversity Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status. Pay & Benefits The pay range for this role is between $80,000 and $100,000, and will depend on your skills, qualifications, experience, and location. This role is also eligible for equity and benefits. Join our mission to revolutionize healthcare with AI. To apply, please send your resume through the application below.