ITAD Customer Experience Specialist

Job description

Job Title: ITAD Customer Experience Specialist Department: ITAD Compensation: $21.00/hr Job Summary The ITAD Customer Experience Specialist delivers exceptional support to customers across multiple channels, including phone, email, live chat, and eCommerce platforms. This role manages customer inquiries, order-related issues, and overall customer satisfaction. The position serves as a primary point of contact for ITAD customers and helps ensure a seamless buying and selling experience. Essential Duties & Responsibilities Customer Service & Support • Respond to customer inquiries via phone, email, and live chat. • Provide information regarding products, services, orders, returns, and account concerns. • Resolve customer issues and escalate complex matters when necessary. • Performs other duties assigned by management. eCommerce & Order Management • Process and manage customer orders through internal systems. • Monitor order status and coordinate with internal teams to resolve fulfillment issues. • Assist with returns, exchanges, shipping concerns, and customer claims. Core Competencies • Customer focus • Communication skills • Organization • Data accuracy • Problem solving • eCommerce operations • Multitasking About OWC Other World Computing, Inc. (OWC) is a prominent innovator in computing solutions, providing businesses, creative professionals, and tech enthusiasts with high-performance storage, memory, and connectivity products. Since 1988, we have been committed to quality, reliability, and sustainability, offering cutting-edge upgrades and accessories that maximize technology investments and enhance productivity. With a focus on customer satisfaction and eco-friendly initiatives, OWC empowers users to push the boundaries of creativity and performance, delivering the tools they need to achieve more.