Italian-Speaking Customer Success Specialist (Social Media)

Job description

Workster is partnering with a global technology services provider to recruit a Italian-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI. Your Role Provide quality assurance, through checking all client product integrations are completed Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers Deliver customer value through ensuring our customers are successful with the client Hiring program in terms of adoption, usage and engagement Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform Track and record customer activity in a timely manner in systems of record (e.g., CRM system) Help triage troubleshooting tickets Your Qualifications Fluent Italian and English (C1) Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel) Excellent communication, collaboration, organizational and project management skills Ability to interact comfortably with both clients and internal departments Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision Ability to work on queues/cases/tickets out of CRM platforms The ability to build trust quickly and develop strong relationships The Offer Hybrid working model – Wednesdays and Thursdays on site in Sofia Very competitive salary package and benefits Relocation provided if you are not based in Sofia Monday to Friday, 10:00–19:00 working schedule. Fully paid training and continuous learning opportunities. Clear career development paths within an international organization. Health and wellbeing initiatives and a competitive benefits package. Supportive, professional work environment with cross-functional collaboration.