iTeam (Installation Team) Line Manager, Applied Global Service (AGS) Organization

Job description

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Hsinchu,TWN, Taichung,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . About AGS (Applied Global Services) Applied Global Services (AGS) provides installation, consulting, spare parts, and a full portfolio of services that enhance equipment performance and fab productivity. As semiconductor devices become more advanced, AGS plays a critical role in helping customers achieve higher yield, efficiency, and cost improvements across the fab lifecycle. Who We Are Looking For With the rapid growth of our AGS business, the iTeam (Installation) organization is expanding significantly. We are seeking strong iTeam Line Managers to lead installation engineers and provide overall team management. We welcome talents from below background: Experienced Service Managers , or Experienced Installation Engineers who have served as Team Leads supervising field engineers and are ready for the next step into people leadership. This role reports to the Head of Taiwan iTeam Organization and offers a strong career development path into future field operations leadership. The preferred location for this position is Hsinchu, Taichung or Kaohsiung city, and it requires on-site attendance from Monday to Friday. Key Responsibilities People Leadership Lead, coach, and develop installation engineers within the district. Manage work assignments, performance objectives, salary planning, and career development. Conduct performance assessments and apply corrective actions when needed. Installation Execution & Operational Excellence Oversee installation activities including resource planning and schedule management. Ensure installations meet expectations across safety, quality, cycle time, and cost . Partner with the service organization to align pre‑handoff and execution processes. Customer & Cross‑Functional Collaboration Work closely with remote service teams to support daily ramp activities and meet customer timelines. Drive installation progress by adjusting resources or work hours as needed to meet business priorities. Lead and coordinate troubleshooting; execute escalation processes promptly and effectively. Resource & Project Management Ensure accurate tracking, validation, and approval of engineers’ hours. Monitor product resource availability, capacity, and capability across sites. Serve as a field interface for IPG/BU, supporting global program adoption and resource planning (QRAM). Provide ongoing feedback on technical and quality issues for continuous product improvement. Compliance Demonstrate and uphold Applied Materials’ Standards of Business Conduct , ensuring the highest level of ethical behavior at all times. Ideal Background Bachelor’s degree in an Engineering discipline. Experience as a Service Manager or Installation Engineer with team‑lead responsibilities in a field organization. Strong customer‑facing or field support background. Experience managing remote teams is preferred (not required). Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.