Japanese Language Expert

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role This role requires working from the office during assigned day and night shifts, as per business requirements. Support a 24x7 operational model, including rotating shifts(including weekends) Key Responsibilities: Communicate with Japanese clients, stakeholders, and team members through email, calls, and meetings. Translate and interpret Japanese ↔ English/other business communications as required. Understand and prepare Japanese business documents, reports, and presentations. Support Japanese projects and coordinate with Japan-based teams. Handle business conversations and provide accurate communication support. Maintain professional Japanese language standards and cultural awareness. Your role As a Customer Relationship Specialist, you will focus on maintaining and strengthening day‑to‑day relationships with assigned customers by ensuring consistent, reliable, and responsive engagement across the service lifecycle. Your role will support customer satisfaction by coordinating requests, tracking commitments, and helping customers navigate processes and teams within Kyndryl. Success in this role is demonstrated through accurate follow‑through, clear documentation, and positive customer feedback. What you will do •Act as a primary point of contact for assigned customers for non‑technical, relationship‑based interactions •Coordinate customer requests with internal delivery, operations, and support teams to ensure timely responses •Track customer issues, actions, and commitments using approved systems and tools •Monitor service activities and follow up on open items to closure •Prepare customer updates, summaries, and status communications using clear and consistent language •Support customer meetings by capturing notes, actions, and next steps •Identify patterns in customer inquiries and escalate recurring issues using defined processes •Contribute to customer satisfaction by ensuring accuracy, responsiveness, and follow‑through Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: JLPT N1 preferred / N2/N3 minimum. 5+ years Experience Strong Japanese reading, writing, listening, and speaking skills. Good English communication skills. Ability to understand Japanese business etiquette and workplace culture. Strong communication, coordination, and interpersonal skills. Relevant experience working with Japanese clients or teams is an advantage. Preferred Professional Experience : Candidates with JLPT N1 and practical Japanese business communication experience will be preferred. JLPT N2 candidates with strong speaking and communication skills Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.