Jewelry Quality Control Specialist

Job description

Jewelry Quality Control Specialist Designation: Jewelry Quality Control Specialist Location: BKC, Mumbai, India (On-site) Key Responsibilities: - Conduct detailed quality inspections of fine / demi-fine jewellery to ensure pieces meet Nivoda's quality standards before shipment. - Make quality pass/fail decisions based on Nivoda's quality standards and accurately document inspection - Log the outcomes with supporting images and comments. - Highlight quality related issues with the factory and get them repaired/re-worked on the same day. Ensure corrective actions are completed on the same day. - Ensure jewellery matches approved CADs, customer specifications, and design requirements. - Identify recurring quality issues and supplier trends, providing feedback to improve manufacturing quality and reduce repeat defects. - Support continuous improvement initiatives by recommending enhancements to quality standards, inspection processes, and supplier performance. - Build strong working relationships with suppliers to drive consistent quality and improve overall manufacturing standards. - Take ownership of the final quality of every jewellery piece, ensuring it meets Nivoda's quality standards, customer specifications, and contributes to an exceptional customer experience. WHAT YOU'LL NEED - 3–5 years of experience in Fine and Demi-Fine Jewellery Quality Control. - Strong understanding of fine jewellery manufacturing processes from Casting through final polishing and finishing. - Good knowledge of diamonds, coloured gemstones, precious metals, stone setting techniques, and jewellery craftsmanship. - Ability to identify manufacturing defects and recommend appropriate corrective actions. - Experience working directly with jewellery manufacturers and suppliers. - Strong attention to detail and a process-oriented approach. - Excellent problem-solving and root cause analysis skills. - Ability to prioritise multiple orders in a fast-paced environment while maintaining quality standards. - Good communication skills and the ability to work collaboratively across cross-functional teams. - Experience with export quality standards for jewellery. - Comfortable using internal systems, spreadsheets, and quality documentation tools. WHAT SUCCESS LOOKS LIKE - High first-pass quality acceptance rates. - Reduction in recurring supplier quality issues. - Strong supplier relationships and continuous quality improvements. - Accurate and timely quality inspections. - Consistently high customer satisfaction through exceptional product quality. - Proactive identification and resolution of quality risks before shipment. - Consistently meets productivity and turnaround time targets while maintaining high quality standards. WHAT YOU'LL GET - Competitive salary and benefits. - Flexible working hours. - Opportunity to work in one of the world's fastest-growing jewellery technology companies. - Exposure to thousands of bespoke and catalogue jewellery designs across global brands. - Work closely with international suppliers and cross-functional teams. - A dynamic, collaborative, and high-growth environment with excellent learning and career development opportunities.