Jira Admin

Job description

Hi there :) Thanks for checking in to find out about our open position. We´ll provide as much information as possible, but please feel free to reach us if you have further questions. We´ll be happy to see your application, even if there are skills you don't quite master! **ABOUT US** At South Geeks, we connect top-performing engineers from Latin America with global organizations building meaningful, long-term products. We focus on high-impact work, strong technical environments, and creating spaces where professionals can grow, contribute, and thrive. **ABOUT THE CLIENT** Our client is a global nonprofit technology organization dedicated to helping people discover, preserve, and connect family history data. They operate large-scale, cloud-based platforms used by millions worldwide, and portfolio and strategy management inside Jira is becoming central to how their work gets planned and funded. **ABOUT THE ROLE** We're looking for a hands-on Jira Admin with deep expertise in Atlassian's ecosystem to design, validate, implement, and own an outcome-based planning system across Jira Premium, Atlassian Goals, and Jira Product Discovery (JPD). You'll lead the client's move from a custom Jira hierarchy (Initiative → Work Plan → Milestone → Epic → Story) into outcome-based quarterly planning (Objectives → Strategic Plays → Business Outcomes → Product Outcomes → Epics → Stories), run a small Planning Center of Excellence that teaches product groups how to work in the new model and build the cost visibility leadership needs to decide what to fund. **KEY RESPONSIBILITIES** - Lead the Planning Center of Excellence: hands-on training, documentation, office hours, and pairing with teams adopting the new model. - Assess the current Jira Premium hierarchy, workflows, boards, reporting model, and internal executive-reporting tool. - Validate whether Atlassian Goals is the right foundation for the strategy layer. - Design the model for Strategic Objectives, Strategic Plays, Business Outcomes, and Product Outcomes, and their relationships to Teams, Jira work items, and success measures. - Develop an approach for calculating and tracking the cost of Objectives, Strategic Plays, and Business Outcomes. - Define when to use Atlassian Goals, Jira Premium hierarchy/custom issue types, Jira Product Discovery, native Jira, marketplace apps, or custom development. - Establish the quarterly outcome-based planning operating model: approvals, cross-team capacity/time-boxing, milestone/release patterns, workflow/board/permission design. - Prototype the recommended approach in a sandbox and define a safe migration path to production. - Design reporting patterns for executives, product leaders, and delivery teams. - Document the recommended architecture, workflows, governance model, and implementation roadmap. **REQUIRED SKILLS & EXPERIENCE** - Deep hands-on expertise with Jira Cloud Premium and Advanced Roadmaps/Plans. - Strong, current expertise with Atlassian Goals (nested goals, measures, Teams, work-item links, permissions, APIs). - Practical experience with Jira Product Discovery and its connection to product strategy and delivery planning. - Experience designing Jira hierarchy models for large or complex product organizations. - Experience moving organizations from output/project-based planning to outcome-based, quarterly planning. - Strong understanding of Jira workflows, boards, permissions, custom fields, automation, releases, and reporting. - Experience with capacity planning, estimation, or cost modeling for product/portfolio work. - Experience evaluating and implementing Atlassian Marketplace apps. - Experience training and enabling teams adopting portfolio and strategy management in Jira. **NICE TO HAVE** - Experience leading or standing up a Center of Excellence or similar enablement function. - Experience with Lean Portfolio Management, OKRs, or similar outcome-management approaches. - Familiarity with GraphQL/API integrations and data-platform-driven metric updates. - Experience with Jira migrations, sandbox pilots and phased rollout plans. - Atlassian certifications are a plus, though practitioner experience matters more. **WHAT WE OFFER** - Long-term project - 100% remote work - Payment in USD - Paid Time Off (PTO) - Work-from-home & training reimbursement - English lessons - Technical training - Career coaching