Jira Administrator

Job description

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking.  Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one. **Notice of E-Verify Participation:** This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. **Right to Work Notice:** If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn’t get in the way. Neither should the place you were born or another aspect of your national origin. A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin. You can read this law at 8 U.S.C. § 1324b. The Immigrant and Employee Rights Section (IER) may be able to help if an employer treats you unfairly in violation of this law. The law that IER enforces is 8 U.S.C. § 1324b. The regulations for this law are at 28 C.F.R. Part 44. Call IER if an employer: Does not hire you or fires you because of your national origin or citizenship status (this may violate a part of the law at 8 U.S.C. § 1324b(a)(1)) Treats you unfairly while checking your right to work in the U.S., including while completing the Form I-9 or using E-Verify (this may violate the law at 8 U.S.C. § 1324b(a)(1) or (a)(6)) Retaliates against you because you are speaking up for your right to work as protected by this law (the law prohibits retaliation at 8 U.S.C. § 1324b(a)(5)) You will be responsible for delivering Atlassian expertise and skills for our client’s implementation needs. You will be implementing high-quality solutions in an iterative manner. You will partner closely with the client to align on solutions, backlog prioritization, and project delivery, including managing project/ program timelines, project scope, fielding client requests, budgets, and project scope creep. ### What you'll do: - Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Management, and key 3rd party add-ons - Helping guide the configuration and documentation of client JIRA and Confluence instances - Accurately gather and translate client requirements, assumptions, and constraints into project deliverables - Working with customers to enable custom workflows, fields, screens, dashboards, and reports - Creating and managing complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes - Advising on best-practice configuration and recommendations to avoid common pitfalls and challenges - Installing and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.) - Providing client guidance and best practice advice on Jira and Confluence usage, administration, and operational use and maintenance of the systems - Providing support as required to client administrators and users to ensure the success of the implemented solution ### Qualifications and Skills: - 2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Bitbucket, and key 3rd-party add-ons - Have a conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks - Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes - Bachelor’s degree in Computer Science or related field a bonus but not required - Ability to work independently with minimal guidance in a dynamic, ever-changing environment - Ability to manage multiple clients and deliverables at any given time through effective time management and planning - Demonstrate good interpersonal skills and communication, both written and spoken - Strong organizational skills, process-oriented, drive to constantly improve quality - Strong facilitation skills, attention to quality and detail, and a collaborative attitude - Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications - Enjoy what you do and have a true love of technology to solve challenging problems - Strong work ethic, good time management, and the ability to work with diverse teams