About Rentokil PCIRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.comAbout the Role:The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.Job Responsibilities: Manage a team of technicians and deliver Service Excellence through a team. Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered. Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work) Issue of materials, chemical, Fuel and monitoring & optimising consumption. Verify physical stock and ensure the same is matching with NAV once in 15 days. Prepare Bags and Materials for technicians one day in advance for next day's schedule, by taking the next day schedule from Planner daily @ 3 pm Allocate technician for daily deployment in coordination with SPs as per OTOZ Expected reduction in material consumption at site and in route to optimum utilisation of resources Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance. Update OE on surplus stock / near to expiry & Prepare indents Physical stock taking at branch and at customer sites Ensure store remains clean and in neat condition PPE distribution check and issue Check service quality when on supervision & surprise visits Supervise termite jobs and optimise ToS for termite jobs Improve quality of Termite jobs to reduce complaints Encourage more technicians to submit leads Key Result Areas: Control & reduction in material cost Effective utilisation of Squad and Improve Termite ToS TSPO- Complaint reduction Increase in nos. of Technicians submitting leads Streamline PPEs usages and stores material issue & receipt RequirementsCompetencies (Skills essential to the role): Proven for his skills in various PMS SCP operating knowledge Assertive, Self Confident and Team player Positive Attitude Takes pride in their work Ability to work Independently Leadership skills for getting work done, persuasive Well Groomed Educational Qualification / Other Requirement: Minimum 10th pass (preferred 10+2), can read & write in local language (English preferred) Successfully completed L1 Training Program (L2 Preferred) Preferably possess two wheeler with valid driving license Working knowledge of computers will be an added advantage BenefitsWhat can you expect from RPCI?Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Manage a team of technicians and deliver Service Excellence through a team.
- Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.
- Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work)
- Issue of materials, chemical, Fuel and monitoring & optimising consumption.
- Verify physical stock and ensure the same is matching with NAV once in 15 days.
- Prepare Bags and Materials for technicians one day in advance for next day's schedule, by taking the next day schedule from Planner daily @ 3 pm
- Allocate technician for daily deployment in coordination with SPs as per OTOZ
- Expected reduction in material consumption at site and in route to optimum utilisation of resources
- Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance.
- Update OE on surplus stock / near to expiry & Prepare indents
- Physical stock taking at branch and at customer sites
- Ensure store remains clean and in neat condition
- PPE distribution check and issue
- Check service quality when on supervision & surprise visits
- Supervise termite jobs and optimise ToS for termite jobs
- Improve quality of Termite jobs to reduce complaints
- Encourage more technicians to submit leads
Key Result Areas:
- Control & reduction in material cost
- Effective utilisation of Squad and Improve Termite ToS
- TSPO- Complaint reduction
- Increase in nos. of Technicians submitting leads
- Streamline PPEs usages and stores material issue & receipt
Requirements
Competencies (Skills essential to the role):
- Proven for his skills in various PMS
- SCP operating knowledge
- Assertive, Self Confident and Team player
- Positive Attitude
- Takes pride in their work
- Ability to work Independently
- Leadership skills for getting work done, persuasive
- Well Groomed
Educational Qualification / Other Requirement:
- Minimum 10th pass (preferred 10+2), can read & write in local language (English preferred)
- Successfully completed L1 Training Program (L2 Preferred)
- Preferably possess two wheeler with valid driving license
- Working knowledge of computers will be an added advantage
Benefits
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
