[Job-32207] Senior Business Analyst

Job description

At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions. With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy. We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day. We are seeking a detail-oriented and technically adept **System Analyst / Solution Designer** to join our engineering team. In this role, you will bridge the gap between business needs and technical implementation for our core **DomOs** applications and services. You will work closely with Product Managers, Solution Architects, Product Designers, and Software Engineers to design, document, and deliver robust features that support complex international use cases. ### **Key Responsibilities** - **Business & Functional Analysis:** Understand business and technical requirements; validate proposed solutions against existing system functionality across a wide range of international use cases. - **System Subject Matter Expertise:** Master the DomOs application architecture, services, and integrations to engage effectively in both high-level business conversations and deep-technical team discussions. - **Solution Architecture & Documentation:** Translate business requirements into clear technical specifications. Collaborate with Solution Architects to create and maintain domain models, solution models, API specifications, sequence diagrams, and event models. - **Feature Delivery & Hand-Off:** Lead hand-off sessions to walk development teams through technical specs. Provide ongoing functional guidance throughout the software development lifecycle (SDLC). - **UX & Product Collaboration:** Partner with Product Designers to ensure solutions deliver a superior user experience within DomOs applications. - **Acceptance Testing & Diagnostics:** Perform acceptance testing on completed features. Help troubleshoot data, application, and service issues using log files. - **Data & Configuration Analysis:** Analyze existing store configurations and data (e.g., pricing, coupons, addresses, reports) to collaborate on system migration tools and approaches. ### **Qualifications & Experience** - **Education:** Bachelor’s degree in Computer Science, MIS, Information Technology, or Computer/Mechanical/Electrical Engineering. - **Experience:** 3+ years of applicable IT experience working on large-scale application initiatives. - **Communication:** Exceptional written and oral communication skills. Adept at breaking down complex technical concepts for non-technical stakeholders and conversing technically with engineers. - **APIs & Data:** Working knowledge of RESTful API concepts and strong hands-on experience working with **JSON** files. - **Diagnostics:** Proven ability to troubleshoot and diagnose application issues independently by reviewing log files. - **Technical Fundamentals:** Working knowledge of database concepts, operating systems, and at least one programming language. - **Environment:** Experience working alongside web-based application development teams. - **Nice to Have:** - **Development, APIs & Data:** Programming experience in **C#**, hands-on familiarity with **APIs (OpenAPI/Swagger, Postman)**, and solid technical knowledge of **SQL and relational databases**. - **Systems, Architecture & Logging:** Hands-on experience with **Unix/Linux** operating systems, system modeling frameworks (**UML**), and log management tools such as **Splunk**. - **Methodology:** Practical experience working within an **Agile/Scrum** environment.