Job Center Manager

Job description

Position Summary: The Job Center Manager provides strategic and operational leadership for the Young Adult Job Centers and serves as the organizational hub for 3rd Street's employment strategy. This position does two things at once: 1) It runs the Job Centers, supervising staff, overseeing service delivery, developing employer partnerships, and driving participant outcomes. 2) It builds employment capability across the wider organization, training and equipping case managers and program staff in other departments to identify employment goals, deliver career counseling, connect youth to opportunities, and document their work to program standards. Performance context: This program carries defined contractual targets, including an annual enrollment goal and a placement rate at exit into unsubsidized employment, education, or training. The Manager is accountable for meeting these targets and for the data integrity that substantiates them. We are looking for someone who has carried real performance goals before and is energized rather than daunted by them. Duties & responsibilities: The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Job Center Manager. Duties, responsibilities, and activities may change, or new ones may be assigned as needed. Organization-Wide Employment Leadership Serve as the organizational lead for employment services, building capacity across Housing, Behavioral Health, Youth Development, Education, and Case Management teams. Train and coach case managers and program staff across departments to identify employment goals, deliver career counseling and planning, and connect young people to jobs, job fairs, and training. Define and hold the quality standard for what constitutes a meaningful career counseling and planning activity, ensuring the substance of the work. Build internal referral pathways, shared tools, and events (job fairs, hiring events, employer visits) that connect the whole organization to employment opportunity. Partner with organizational leadership to embed employment support into program practice across 3rd Street. Program Leadership Lead daily operations of the Young Adult Job Centers across the Lower Polk TAY Navigation Center and 3900 3rd Street. Develop annual work plans, implementation strategies, and operational priorities, including the annual Scope of Work Plan required by OEWD. Ensure program activities align with OEWD contract requirements and organizational goals. Monitor performance against contracted targets and lead continuous quality improvement; identify variance early and act on it. Oversee the drop-in resource centers and the schedule of open job-readiness workshops. Staff Supervision Supervise, coach, and evaluate the Outreach & Employment Specialist and other assigned staff. Conduct regular team meetings and individual supervision sessions. Support staff professional development and training. Foster a collaborative, inclusive, and strengths-based team culture. Employer & Community Partnerships Build and maintain relationships with employers, workforce agencies, educational institutions, and community partners. Develop opportunities for internships, work experience, apprenticeships, and unsubsidized job placements. Represent 3rd Street at workforce development meetings and community events. Compliance & Data Ensure accurate, timely documentation of all services in WorkforceCentral and Apricot, meeting monthly data deadlines and OEWD data standards. Coordinate closely with 3rd Street's compliance and reporting partner, who manages data system entry and reporting, to ensure data is complete, accurate, and submitted on time. Monitor program outcomes and performance measures; prepare quarterly performance reports and narratives for OEWD. Ensure compliance with all OEWD, organizational, and regulatory requirements, and lead any corrective action or performance improvement responses. About you Skills, Knowledge & Abilities Successful candidates will demonstrate: Experience supervising and developing staff Knowledge of workforce development and employment services Ability to build capability in others — training, coaching, and influencing staff who do not report to you Ability to analyze program performance and use data to make decisions Strong leadership, systems-building, and organizational skills Relationship-building with employers and community partners Comfort carrying and delivering on contractual performance targets Experience using case management or workforce data systems, and rigor about data accuracy Commitment to equity, cultural humility, and trauma-informed care Education & Experience Required Bachelor's degree in Human Services, Social Work, Public Administration, Workforce Development, Education, or a related field (or equivalent combination of education and experience) Minimum three years of progressively responsible workforce development or youth services experience Minimum two years of supervisory or leadership experience Experience managing grant-funded programs or government contracts, including performance targets and reporting Preferred Experience launching or building a new program Experience serving Transitional Age Youth, including justice-involved and formerly homeless young people Experience within OEWD, WIOA, or similar workforce systems Familiarity with WorkforceCentral, Apricot, or comparable data systems Knowledge of San Francisco workforce resources Lived experience reflective of the young people and communities we serve Bilingual or multilingual abilities Physical demands & availability Frequent sitting, standing, walking, and computer use Ability to travel between program locations throughout San Francisco Ability to occasionally lift up to 25 pounds Ability to facilitate workshops and community meetings Some evenings and occasional weekends may be required to support program activities, employer events, and community engagement General info: This position is a salary exempt and full time role. This position is based at our TAY Navigation Center in the TL with occasional travel to a secondary residential site at Just Home Site in BVHP. This position reports to the Chief Program Officer. Compensation & benefits: This position has an annual salary of $85,000. 3rd Street Youth Center & Clinic offers a comprehensive benefits package that includes medical, dental, vision, retirement benefits, paid holidays, vacation, sick leave, professional development opportunities, and additional employee wellness benefits. EEOC statement 3rd Street Youth Center & Clinic is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender identity or expression, marital status, familial status, national origin, ethnicity, citizenship, veteran status, disability, age, or any other legally protected characteristic. Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment. About us: 3rd Street Youth Center & Clinic is a community-based nonprofit serving youth and young adults throughout San Francisco, with deep roots in the Bayview Hunters Point community. Since 2005, we have provided integrated health, behavioral health, housing, workforce development, and leadership opportunities that empower young people to make healthy, safe decisions and build successful futures. Today, 3rd Street operates one of San Francisco's few Youth Access Points, manages multiple Transitional Age Youth (TAY) housing programs, and provides workforce pathways that connect young adults to meaningful education and employment opportunities. Program Information: 3rd Street delivers this as an organization-wide In-House Employment Program, anchored by a Young Adult Job Centers embedded within the Lower Polk TAY Navigation Center and the Just Home Transitional Housing Program. Rather than operating workforce services as an isolated program, 3rd Street provides generalized employment support to participants across the entire organization. Youth served are drawn from across all of 3rd Street's programs: including housing, behavioral health, health, education, and youth development, so that young people can access employment support wherever they are already connected to us. The program primarily serves, but is not limited to, justice-involved TAY and youth ages 18–27 experiencing homelessness who are living in transitional housing sites. The Job Center will serve as the hub that coordinates and delivers this support: career counseling and planning, job readiness training, employment placement, and retention services. Case managers and program staff across departments are equipped to identify employment goals and connect young people to services, with the Job Center holding the quality and consistency of the work.