Job ID #32248: Receptionist Info Desk PT

Job description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason Job ID #32248: Receptionist Info Desk PT Union: CUPE Local 5167 Job Description ID #: 7567 Close date: Interested applicants please submit your application online at by 4:00 p.m. on October 14, 2026. Duration: Up to 6 months Vacancy type: This posting is for an existing vacancy Internal applicants should apply with your work e-mail address . External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted. SUMMARY OF DUTIES Reporting to the Supervisor, Service Centres, the Receptionist – Information Desk - PT delivers front line customer service while providing convenient, accessible service to visitors to City Hall by providing information, facility directions and receptionist duties. Acts as a resource person for the public. GENERAL DUTIES Performs receptionist duties (e.g. provide directions and basic information). Provides customer service to City clients in person, electronically or by phone in a polite and courteous manner. Takes and relays messages to appropriate staff. Responds to inquiries and concerns, offers general information on City services and refers complex matters to Supervisor or department, as required. Maintains up-to-date general knowledge of City and related Provincial services, policies, programs to assist visitors and clients. Receives and forwards forms and supporting documents to the appropriate service area for follow-up or record-keeping in accordance with procedures. Assists patrons/clients with directions to meeting rooms, service counters and staff within City Hall. Provides public with City information (flyers, notice of cancellations, etc.). Maintains bulletin boards and Information Centres. Creates and maintains inventories of operational supplies, forms/flyers/brochures; and all other information which may be requested by the public. Assists with the distribution of waste calendars, waste tags as well as program and service application forms and information (marriage licences applications, PAP applications, etc.). Receives and records feedback, inquiries and requests into the appropriate CRM system and routes them to the appropriate department for follow up. Reports on trends or changes in types of service requests and inquiries ensuring that appropriate persons are notified. Maintains and compiles customer service statistics. Reports regularly on the status of results and performance. Assists Supervisor with filing, inventory and statistical data as directed. Word processes correspondence, reports and forms as required. Operates office equipment including but not limited to copier, fax machine, computer and printer, and phone. Photocopies paperwork for clients, staff and other office personnel as requested. Monitors the lobby to provide assistance to visitors and ensures timely escalation and reporting of issues in accordance with corporate policies and procedures. Maintains the cleanliness and organization of reception. Ensures personal and confidential information is secure and locked up. Attends regular training sessions to remain current with operational practices and technologies for the operation of the information desk. Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety. Performs other duties as assigned which are directly related to the major responsibilities of the job. QUALIFICATIONS Previous business office experience related to duties listed above normally acquired by a combination of education and relevant work experience. Above average interpersonal, communication and customer service skills required. Demonstrated experience working in a customer services environment serving a diverse, multicultural, multi-lingual public. Must be able to maintain composure during high traffic times and during stressful situations. Demonstrated experience and knowledge of computer applications in a Windows environment including Windows 10, Microsoft Word, Excel and Outlook. Ability to input data. Must be able to read and write English and perform basic math. Current and maintain Standard First Aid with CPR-C. Must be available to work rotating shifts. Knowledge of City programs and services offered is an asset and can be gained by visiting us at . HOURS: 0 - 24 per week NOTE: Varied Hours Disclaimer: Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination. Terms: The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.