Join the BlackCloak CSOC Talent Community - Enterprise Relationship Manager (ERM)

Job description

Our Client Security Operations Center protects members around the clock, and Enterprise Relationship Managers are how our enterprise clients experience that protection at the account level. In this role you build and maintain relationships with key enterprise clients, learn their business and their needs, and support their cybersecurity efforts so they get the full value of BlackCloak. You work closely with our Sales, Delivery, and Security teams so onboarding and implementation are seamless from the very beginning, and you stay with clients across their whole journey. You monitor accounts, spot potential issues early, share updates and utilization highlights, and bring client feedback back to the teams that build and deliver our services. You take real pride in building relationships that last, and you are motivated by outcomes like retention, onboarding, and utilization. You are eager to deepen your knowledge of cybersecurity and privacy, and this is a place to do that. You are not applying to a specific role here. You are telling us what you do and what you want next, so we contact you when there is a real match. Here is how it works. We review every submission. We tag your areas of interest so the right recruiter finds you. When a role opens that fits, we contact you directly, and you can opt out of updates any time. Tell us about yourself below. ### What you would do - Build and maintain relationships with enterprise clients, and learn their primary needs so you can support their cybersecurity efforts - Partner with our Sales, Delivery, and Security teams to support seamless onboarding and implementation of BlackCloak solutions - Provide ongoing support so clients get the most value from our services, and communicate updates and utilization highlights along the way - Monitor client accounts, identify potential issues early, and recommend solutions - Gather client feedback and share insight with internal teams to improve the product and the overall client experience - Use our CRM to track activity, analyze data, and identify trends - Support key metrics such as Net Revenue Retention (NRR), logo retention, onboarding, and utilization ### What you need to be successful - Two or more years in a customer success or account management role, ideally with enterprise clients - Bachelor's degree in a relevant field, with an advanced degree a plus - Familiarity with cybersecurity and privacy concepts - Strong communication and interpersonal skills, with the ability to gather and interpret information to support client success - Motivated to deliver great results and able to work with some independence - Strong organizational and time management skills - Willingness to travel to meet with clients when necessary