Jr. Associate Account Manager

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. ## The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals. ### What You'll Do: - Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy. - Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths. - Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives. - Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions. - Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives. - Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines. - Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients. - Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs. - Support contract adherence and participate in scope, pricing, and service-level discussions with clients. - Contribute to process improvements by identifying inefficiencies and recommending operational enhancements. - Other duties as assigned. ### You Should Have: - 1-3 years in account management, customer success, sales support, or a related field - Additional considerations made for experience focusing on property management - Bachelor’s degree or equivalent work experience preferred - Interest in or exposure to property management, construction, or residential services is a plus - Basic understanding of customer service principles and client relationship management - Familiarity with CRM platforms and Microsoft Office or similar tools - Eagerness to develop business acumen and grow within an account management career path. - Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders. - Basic proficiency in CRM systems and business tools such as spreadsheets, project management platforms, and communication tools. - Analytical mindset with the ability to interpret data and make recommendations. - Problem-solving skills with a proactive approach to addressing client needs. - Organizational and time management skills with the ability to manage multiple tasks and priorities. - Willingness to learn industry-specific tools, processes, and best practices. - Collaboration skills to work effectively across teams and support shared goals. - Strong communication skills, vital for client interactions and stakeholder management that lead to deep relationships. - Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.