Jr Client Service Specialist

Job description

Your job Be the person that clients trust to make Get-e work for them. You'll take on that portfolio and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close. Your profile Getting clients off to a strong start Be your client's guide from day one, with a main focus on Corporate & Travel clients, the person who makes their first weeks with Get-e feel effortless, not administrative Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured Catch and fix friction before the client feels it Knowing your clients better than anyone else at Get-e Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better Spot when a client is quietly struggling before they have to complain about it Making things right when they go wrong Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed Be proactive about bad news. Clients should hear it from you before they have to ask Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed Helping clients get more out of Get-e Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs Your profile +2 years in client services, account management, or client-facing operations, this is a strong second or third role for someone who wants to grow into account management (travel, mobility, or service industry a plus) You build real relationships, clients remember you, not just your resolution time Genuinely curious about how your clients' businesses work, so you can anticipate what they need Comfortable switching between relationship work and fast, first-line ticket triage without losing quality on either Strong written and verbal communication in English; confident and calm handling sensitive situations Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it Why us? We believe in taking care of our team because when you’re at your best, so are we. Here’s what you can look forward to: Travel Expense and Parking Reimbursement: We’ve got your commuting costs covered. Prefer driving? We’ll handle a portion of your travel expenses and parking at the office Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself around the world. Free Snacks: Hungry? Grab some snacks and refreshments from the pantry. Vacation Days: Relax and recharge with 15 days of vacation each year on top of 15 days of sick leaves Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad. Does this sound like the opportunity you’ve been waiting for? There’s only one way to find out, apply today!