Jr. IT Helpdesk Specialist (Eastern Time Zone)

Job description

Our Story TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here. The Opportunity **Must be based in or willing to work Eastern Time Zone hours At TopDog Law, we're building more than a team, we're building a movement. We've grown fast by staying hungry, thinking critically, and taking extreme ownership, and now we're looking for a Junior IT Helpdesk Specialist who's ready to do the same. We're looking for a motivated Junior IT Helpdesk Specialist to join our IT support team to provide responsive, high‑quality technical support to a remote workforce. This role is ideal for someone who thrives in a fast‑paced environment, has strong troubleshooting skills across hardware, software, and connectivity issues, a willingness to learn, and solid communication skills. The specialist will serve as a frontline resource, providing white-glove service, for attorneys, paralegals, and administrative staff, ensuring minimal downtime and exceptional user experience. What You Will Own Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations. Manage and escalate tickets appropriately, ensuring timely follow‑up and clear communication. Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, legal‑industry software, and network issues. Support Google Workspace & Microsoft 365 , document management systems, video conferencing, and authentication tools. Assist with new‑hire onboarding , including account setup, device configuration, and user orientation. Maintain and update IT documentation , FAQs, and knowledge base articles. Collaborate with IT leadership on process improvements , recurring issue analysis, and system enhancements. Ensure adherence to security policies , confidentiality requirements, and compliance standards relevant to legal environments. What You Bring Required: 0-1 year of Helpdesk or IT support experience, ideally in a remote or multi‑location environment . Strong troubleshooting skills across hardware, software, networking, and remote‑access tools . Good problem-solving instincts and willingness to research solutions. Experience supporting Google Workspace & Microsoft 365 , Windows & MacOS, and common collaboration tools. Excellent communication skills with a customer‑service mindset . Proven ability to collaborate effectively with peers, managers, and cross-functional teams, demonstrating strong teamwork . Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision. Proficiency in reading and writing in English. Must be able to work EST business hours consistently. Preferred (Nice to Have): Familiarity with ticketing systems (Zendesk, Jira, ServiceNow, etc.) Basic scripting or command-line experience Exposure to cloud platforms (Microsoft 365 admin, Google Workspace) Familiarity with AI-assisted tools (e.g., Claude, ChatGPT, Copilot) Who Thrives Here (Core Values) We don't hire on resumes alone. We hire for competence, character, and mindset. Embrace Change: Open to feedback, embracing change, and always asking "what's next?" Committed: You care deeply, have your teammates' backs, and show up to build something lasting. No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door. Ownership: You do what you say, follow through, and treat the business like it's yours. Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact. What We Offer Base Salary: $48,600 - $59,000, commensurate with experience Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor. Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave. Equal Opportunity Employer We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. DISCLAIMER: TopDog Technologies, Inc. [TopDog Law, P.A.] [TopDog Law SE, PLLC] ("TopDog") may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position as described in the job posting—based on information you provide in your application materials (e.g., resume, application responses, and other submitted materials, if any). All adverse decisions affecting your candidacy are reviewed by a human member of our Talent Acquisition team before being finalized. AI does not make the final decision on your candidacy. If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation that is required by law regarding TopDog Law's use of these tools, please contact: Talent Acquisition Department | [recruitment@topdoglaw.com #LI-Remote