Jr. IT Officer

Job description

Want to help make a difference ? CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education. Instructions for Applying Prepare your resume in .doc or .pdf format Prepare your letter of application/cover letter Click on the "Apply for this Job" button Fill up the form with relevant personal details Upload your resume/curriculum vitae and cover letter in the corresponding field Answer the qualifying questions completely Hit the "Submit Application" button Note: Incomplete requirements will not be processed. Once every task has been completed, please wait for approximately 2-3 working days to receive an update on your application. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant internship/OJT experience may be considered. Fresh graduates are welcome; preferably with 0–1 year of experience in IT support, helpdesk, or technical support. Working knowledge of computer hardware, Windows operating systems, and Microsoft Office applications. Basic understanding of networking concepts, including IP addressing, DNS, and internet/connectivity troubleshooting. Able to perform basic troubleshooting for login/access, hardware, software, printer, and network issues. Familiarity with IT ticketing systems such as Freshservice or Zendesk is an advantage. Good communication and customer service skills, with the ability to follow IT procedures and properly document incidents and resolutions. Responsibilities: Provide Level 1 technical support for hardware, software, network, connectivity, login, and printer-related concerns. Receive, troubleshoot, document, and resolve user concerns through the ticketing system, email, or phone. Set up workstations, user accounts, and basic system configurations for end users. Escalate complex or unresolved technical issues to the appropriate higher-level support team. Maintain complete and accurate ticket records, including incidents, requests, troubleshooting performed, and resolutions. Assist with IT asset inventory, including tagging, monitoring, and updating equipment records. Perform routine IT maintenance and system checks to help maintain operational efficiency.