Jr. IT Support Technician

Job description

## **About the Role** WebFX is seeking an entry-level candidate for our IT Support team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology and tech support. Related experience is awesome to have, but never required - we'll train you on everything you need to know. ## **The Qualifications: Who You Are** **Education:** - A Bachelor's Degree: All majors welcome! - GPA: 3.4 or above *(Upcoming grads are encouraged to apply - we interview and hire up to a year in advance!)* **Suggested Experience and Skills:** - Prior experience working, in any field (for example: a part-time job, summer job, internship, etc) - Strong verbal and written communication skills - Customer service experience (in any industry) - Ability to translate technical information into simple terms - Experience in tech support or IT Help Desk-related work (a bonus!) **Tools/Technical Skills:** *(Not required, but awesome to have!)* - Excel/Google Suite - Solid understanding of both Windows and Mac OS - Solid understanding of the latest business office technologies - Familiarity with using AI tools **Qualities and Traits:** - You have a passion for technology and love staying up to date with new and emerging tech - You're professional, dependable, and self-motivated - You take pride in your work and always strive for high-quality results - You work with urgency and enjoy getting things done - You're proactive when it comes to solving problems - You're a lifelong learner, and are always looking to stretch and grow your skills - You love thinking both creatively and analytically, and love using data to make decisions *Don't stress if you don't have every experience listed - we hire for soft skills, and believe hard skills can be trained. If the job responsibilities sound interesting, and these traits sound like you, then we want to hear from you!* ## **The Job Responsibilities: What You'll Learn to Do** ### **Perform Help-Desk Support for Our Internal Team** *(About 60% of your day)* - Respond to support tickets from team members when they run into technology issues - Help solve problems with computer systems, software, hardware, and other workplace technology - Educate team members on technology, and walk with them through the problem-solving process - Run diagnostic programs to identify and resolve problems - Respond promptly to team member questions either in-person or over email, as the situation requires - Resolve technical problems with Local Area Networks (LAN), WiFi, and other systems **Create and Manage Team Member Accounts and Workstations** *(About 30% of your day)* - Install and configure new Windows and Mac workstations for incoming team members - Create and configure new company accounts for team members **Support Technical Process Improvements Across Our Team** *(About 10% of your day)* - Research and introduce solutions to emerging technology challenges that may arise - Document new company processes in clear, easy-to-follow language that team members of all technical backgrounds can understand ## **The Benefits: What You'll Get** ### **Comprehensive, On-the-Job Training and Career Development** - Initial "career kickstart" training to learn foundational hard skills over the first few months on the job - Ongoing advanced training sessions from industry experts as you progress further in your role - Regular team Lunch-and-Learns in our on-site training amenities **Career Growth and Upward Progression Paths** - All our Jr-level roles represent the first step on an upward promotional path within WebFX - Merit-based promotions are abundant for new team members who meet or exceed performance metrics - Regular 1-on-1 check-ins with a manager to support career growth **Potential Promotional Path for Jr. IT Support Technician:** - *IT Specialist* - *IT Analyst* - *IT Consultant* - *Lead IT Consultant* - *Sr. IT Consultant* **In-Person Experience Alongside Our Team of Industry Experts** - This position is based fully in-office at [our riverside campus](https://www.webfx.com/about/offices/harrisburg/mansionfx/) in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure. **Compensation** - $47,000-$50,000 (potentially higher based on work experience)