Jr Technical Support Analyst

Job description

Join Komatsu and Be Part of Something Big! The Company MTS, a wholly owned subsidiary of Komatsu Ltd., is a global leader in mine management technology. Our solutions help mining companies around the world improve productivity, safety, and operational performance through innovative technology. We develop products, design solutions, and provide services that make a real difference in the mining technology industry. At MTS, we are more than a technology company. We are a global community of passionate, creative, and collaborative professionals working together to transform the future of mining operations. With teams connected across Johannesburg, Vancouver, Sydney, Lima, Brazil, and other regions, you will have the opportunity to work in an international environment, learn from experienced professionals, exchange ideas, and contribute to solutions with real impact. Job Purpose As a Junior Technical Support Analyst, you will be responsible for supporting customers and internal teams by investigating technical issues, responding to support tickets, restoring system functionality, and ensuring incidents are handled within established service levels. This role is ideal for professionals who enjoy problem-solving, working with technology, supporting customers, and growing in a global and collaborative environment. Job Duties and Responsibilities Respond to support tickets within established deadlines and quality standards. Investigate technical issues and identify root causes. Documents and escalate issues and business needs Support the restoration of system functionality as quickly and effectively as possible. Manage incidents and service requests according to SLA requirements. Provide technical support for customer environments. Handle on-call or regular support requests, when applicable. Work in a 12x36 shift schedule. Collaborate with global and local teams to ensure high-quality support delivery. Required Skills and Qualifications Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field, or Technologist diploma. Minimum of 1 year of experience in customer service and technical support. Computing, operational systems (Windows, Linux) (mandatory) SQL Databases (mandatory) Mining Experience (preferred) Intermediate English level required, including reading, writing, and speaking. Advanced or fluent English will be considered a plus. Availability to work in a 12x36 shift schedule. Desired Skills Previous experience supporting software systems or technology solutions. Strong analytical thinking and problem-solving skills. Good communication skills and customer-oriented mindset. Technology Infrastructure (Network and datacenter) Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu has facilities, distributors, and dealers in more than 140 countries and employs more than 60,000 people. Komatsu offers a diverse and challenging work environment where you can grow your skills and career while contributing to a sustainable future. If you are looking for a company that values your talent and potential, be part of something big and join a team that is helping shape the world. To learn more about Komatsu, visit Komatsu’s official website .