JUMP Team Leader - Operations

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Tenure: · Grade 1: 9 months and above in the current role · (SME): 9 months from DOJ Performance Rating: · Cumulative rating of Minimum Meets Expectations & Exceeds Expectations in the last 6 months as per the Performance Scorecard · There should not be any Below Expectations rating in any of these 6 months. Attendance: · Not more than 2 NCNS in the last 3 months Any other: · Should not be on an active EDP / DAP/ PEP/ Action Pointers process (as applicable) as on date of application. · Employees who have been redeployed to a new process should complete a cooling period of 9 months from the date of movement / transfer, before applying for any IJP. Qualification – Undergraduate /Graduate from a recognized Institute or University in any discipline Mandatory Training Completion: · Applicant should have completed all the mandatory training modules applicable for the current grade/role, as on the application closure date. · Please click on the links below to check your Mandatory Training Completion status. · **Note: Anything less than a 100% completion would lead to disqualification from the IJP. Link for MRO Training : Selection Round: Panel Interview Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.