Junior Account Manager

Job description

The Role We are seeking a motivated Junior Account Manager to join our team at triSearch. Working closely with the Head of Revenue and the wider team, you will support the management of an existing customer portfolio, build strong client relationships and help customers get the most out of our conveyancing technology solutions. About you This role is ideal for someone with 12+ months of experience in account management, customer success or a client-facing role who is eager to learn, grow and develop their commercial skills. Key Roles and Responsibilities Build strong relationships with an existing portfolio of customers, supporting engagement, satisfaction and retention. Assist with regular client meetings and quarterly account reviews to understand customer needs and identify growth opportunities. Support new client onboarding, product demonstrations and training to drive adoption of triSearch technology. Develop a strong understanding of customer workflows and how triSearch solutions can add value to their businesses. Identify opportunities to introduce additional products and services, supporting upselling and cross-selling across the portfolio. Work towards individual and team KPIs, maintaining accurate opportunity pipelines and collaborating with internal teams to deliver great customer outcomes. Skills, Knowledge and Experience: 12+ months of experience in account management, customer success, sales or a client-facing role. A genuine interest in building relationships and developing a career in account management. A customer-focused mindset and a willingness to understand client needs and recommend solutions. Strong communication skills, with the confidence to engage with customers and build rapport. An interest in technology and the ability to learn new software applications quickly. Confidence in presenting information and a willingness to develop product demonstration and training skills. Strong organisational skills and the ability to manage competing priorities. A growth mindset, with a willingness to learn, accept feedback and take on new challenges. Experience within the legal, conveyancing or property technology industry would be advantageous, but is not essential The Rewards and Culture What We Offer: Some of the perks and benefits you can expect at triSearch: Platinum Gym Membership Daily breakfasts, snacks and drinks Catered lunches multiple times per week Generous Leave entitlements A chill-out zone with ping pong, pool and gaming consoles Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more! At triSearch we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefore encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders. Who we are? InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.