Junior Account Manager E-commerce (Shanghai)

Job description

2 Open China Ecommerce (part of Thinkia Group) helps international brands scale in China through marketplaces and social commerce. We’re looking for a hands-on Junior Account Manager based in Shanghai to support marketplace operations (Tmall/天猫, JD/京东), Douyin/抖音 & Xiaohongshu/小红书, campaign execution and client reporting. Tasks Manage day-to-day operations of client storefronts on Chinese marketplaces (Tmall, JD) and social platforms (Douyin, Xiaohongshu). Optimize product listings (copy, keywords, A+ pages) and monitor pricing, promotions and stock. Execute and monitor performance campaigns (DSP, P4P, Douyin ads), track KPIs and suggest improvements. Coordinate logistics, cross-border shipments and local fulfillment partners. Prepare weekly/monthly performance reports and present insights to clients. Liaise with creative, customer service and influencer teams to implement local activations. Assist in onboarding new clients and maintaining client communication. Requirements 1–3 years experience in e-commerce or marketplace operations (China experience required). Practical experience with at least one Chinese marketplace (Tmall/JD/Douyin/Xiaohongshu). Mandarin fluent (spoken & written) and professional English. Bachelor’s degree or equivalent; strong Excel skills; familiarity with analytics tools (Power BI / Google Analytics / basic SQL a plus). Knowledge of local payments (WeChat Pay/Alipay) and cross-border logistics. Based in Shanghai with valid work permit / right to work in China. Organized, client-facing, able to manage multiple projects under tight deadlines. Benefits Local employment contract, RMB 10,000 + performance bonus. Social insurance, paid leave and visa/relocation support where applicable. Professional development, training on Chinese marketplaces and progression to Account Manager. International team, hybrid office in Shanghai and scope to work on global brands. Join a small, ambitious team helping global brands succeed in China — if you’re curious, proactive and native Mandarin speaker, you’ll fit right in.