(Junior) Account Manager - Germany (f/m/d) | C2 German Required

Job description

OTE: €43,000 – €73,000 depending on level (70/30 base/variable split) ### The position *If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply!* - **Consult** our customers on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end. - **Build** and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers. - **Collect** and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals. - **Onboard** new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive one of the best that customers will not forget. - **Join** our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe. - **Own** the operational health of your merchants by proactively coordinating between the merchant and our internal Operations, Support, and Fulfillment teams, turning operational challenges into a reason merchants trust and stay with Hive. ### Your profile *We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!* - **1-4 years** experience in B2B Account Management, Sales or Business Development - **Entrepreneurial** mindset, with a hunger for personal development and a passion for building lasting relationships - Strong **analytical** as well as **empathetic** abilities to leverage in your communication towards customers - You love the responsibility of being the **face of Hive** towards our customers and the point of intersection between internal and external stakeholders - Fluent in writing and speaking in both **German and English** (C2) - You have worked in a **Start-Up, Software or SaaS** company before; logistics experience is a plus ### Our offering - **Build something that matters:** Hive is redefining commerce operations in a €200B+ market. We already reach tens of millions of consumers a year and power 600+ independent brands, and we're just getting started. - **Work with exceptional people:** a high-performing, ambitious team, many from McKinsey, Amazon, Shopify, Google, TikTok, and Trade Republic. - **Grow with Hive:** own impactful projects from day one and grow as we scale. We're a meritocracy: your impact drives your progression, not your past titles. - **Time to recharge:** 30 vacation days a year, plus a paid 20-day sabbatical every three years. - **Competitive compensation:** market-competitive salary and an equity incentive plan (EIP) for all full-time team members. - **Your setup, your choice:** a MacBook (or laptop of your choice) plus accessories like an extra monitor or headphones, and a €46/month productivity budget to spend how you work best (from month 4; €23 for interns and working students from month 3). - **Food and fitness:** free lunch once per week at the Berlin office + daily 50% subsidy on lunch by ChefCoco, free drinks and snacks, and a €20/month Urban Sports Club subsidy for full-time team members. - **Flexibility and connection:** flexible working hours, internal training led by Hive experts, regular team events (€30/person/month budget), and company-wide multi-day offsites that bring all of Hive together - **Extras:** partner discounts on Raus stays, gym platforms, and a corporate benefits portal. **About us We're revolutionizing e-commerce operations.** At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results. Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe. Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.