Junior Business Management Officer (French Speaker) | IT CIO Office

Job description

The CIO Office is a transversal department, working for the IT of the group. This aim of this area is foster a consolidated view of IT, that is split in various business units, enabling enhanced management and communication for the scope. The CIO Office operates in close connection with the support functions, to promote more efficient channels of communication for management control. The main areas of scope of the CIO Office are: Project based management, associated with resources, activities and planning control. In addition, it includes control activities associated with KPI implementation and monitoring, financial and Budget control. As well, the CIO Office aims to harmonize the practices and rules, to facilitate a cross-cutting understanding of the challenges and the needs. Main tasks and goals: As a Junior Business Management Officer within the CIO Office, you will play a pivotal role in ensuring the operational efficiency of the teams, by supporting them in the resource management, time tracking and portfolio project management activities. A good understanding of the processes as well as the business needs, coupled with good communication skills, will be key to support the users worldwide. Your key responsibilities will include: User Support and Communication: Serve as the primary point of contact for approximately 6,000 users globally, providing timely and reliable support via various channels. Administrative Functions: Manage and resolve tickets by executing updates and processes within tools such as Saphir Ressource and Activ-BPCE. These tools are integral to time tracking, resource management, and project portfolio management. Project Involvement: Participate actively in the ongoing deployment of the Activ-BPCE time tracking tool. Collaborate with stakeholders to understand their requirements and ensure that the tool meets business needs effectively. Your proactive approach will be crucial in facilitating smooth project execution and stakeholder engagement. Continuous Improvement: Work closely with the product team to identify opportunities for enhancing the time tracking solution. Your insights should be translated into user stories and technical feature requests, to gradually align further the tool with the business needs. Business Understanding: Develop a comprehensive understanding of business activities and processes by collaborating with both the project and product teams. Cross-Department Collaboration: Liaise with various departments and stakeholders—including Finance, IT, Operations, and Compliance—to address issues and gather requirements related to financial topics. Your ability to build relationships and communicate effectively will be key to successful collaboration. KPI Management: Support the production, review, and updating of the support KPIs, as well as monitor project KPIs to ensure alignment with business objectives. Given the significant volume of francophone end users you will engage with, fluency in French, both written and spoken, is a requirement for this role. This proficiency will enable you to effectively address support requests and ensure adherence to established processes. Up to 2 years’ experience in customer support, management control, and/or project management. You are curious, solutions-driven, and ready to achieve missions in a complex environment within the project team. You will need to demonstrate great listening, adaptability, and interpersonal skills, and strongly enjoy working in a team. Your analytical and synthetic thinking will allow you to better understand and face the projects´ challenges. Knowledge of French - B2 mandatory Knowledge of English - B2 mandatory Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued. Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide. As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group. With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group. A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.