About Capital Economics At Capital Economics, we deliver independent macroeconomic and thematic insights through our product portfolio, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions.Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets, and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss. We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions.Role SummaryReporting to the Global Head of Client Experience, the Junior Client Experience Manager will be responsible for maintaining and strengthening relationships with Gateway clients to reduce churn and maximize client lifetime value. This role focuses on proactive engagement, demonstrating value, and ensuring client satisfaction through tailored interactions. In addition to core retention and adoption duties, you will be expected to actively engage in nurturing and upsell opportunities. Junior Client Experience Managers can advance to roles within Sales including the Client Experience team or New Business team.The ideal candidate is proactive and dynamic, thriving in a sales environment where initiative and creative problem-solving are essential. They are a natural relationship builder, skilled at connecting with people, earning trust, and fostering long-term partnerships. Tech-savvy and comfortable with CRM systems, analytics tools, and digital platforms, they leverage data to enhance client engagement. Commercially minded, they understand how retention drives revenue and can identify opportunities for upselling and cross-selling. Adaptable and curious, they embrace learning, quickly respond to changing priorities, and remain focused on delivering exceptional value to clients.Key ResponsibilitiesProactively manage renewal processes and negotiate contract terms. Build and maintain strong relationships with users across your Gateway accounts. Monitor client engagement and usage metrics to identify at-risk accounts.Share relevant content and thought leadership articles to maintain ongoing value perception.Conduct regular check-ins and strategic reviews with key clients.Promote webinars, Q&A sessions, and periodic events to keep clients informed and engaged.Collaborate with Client Success, Sales, Finance, Product and Economist teams to resolve issues.Net Promoter Score (NPS) improvement.Present premium solutions, add-on services, or higher-tier packages that align with client goals.Document all interactions and updates in the CRM system.RequirementsThe ideal candidate will meet some or all the following qualifications:1-3 years in a client facing role such as account management, client success, or sales support.Experience in SaaS, financial services, or subscription businesses where renewals and upsells are key. An understanding of macroeconomics is also desirable.Value selling experience useful, ideally having used MEDDPIC methodology.Strong interpersonal and communication skills with a proven ability to build relationships.Ability to analyse data and generate actionable insights to improve client outcomes.Experience using CRM software including Salesforce and Tableau.Strong problem-solving skills and the ability to work independently.Organised, proactive, and capable of managing multiple accounts simultaneously.A passion for delivering excellent service and advocating for client needs.We offer world class training including comprehensive coaching on value selling including AI generated persona role plays. If you are passionate about driving client success and want to be part of a dynamic team, we encourage you to apply. Please submit your CV along with a cover letter detailing your suitability for this role. Capital Economics has been recognised as Great Place to Work® UK. We are an equal opportunities employer with an active DE&I programme. We recognize the importance of a diverse workforce and are dedicated to building a culture where everyone feels valued and empowered to bring their whole selves to work. We strive to foster a workplace that values diversity and promotes mutual respect and understanding. Our hiring practices are based on business needs, merit, and qualifications. Capital Economics ensures that all employment decisions are made without bias, and we continuously work to eliminate discrimination and harassment in all forms.BenefitsCompany Benefits:Good annual leave (25 days plus your birthday)Salary sacrifice pension schemeLife assurance24-hour online GPHealth Assured (Employee Assistance Programme)Hybrid workingTraining & developmentGood additional maternity and paternity policiesBike to work schemeThriving social committee
About Capital Economics
At Capital Economics, we deliver independent macroeconomic and thematic insights through our product portfolio, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions.
Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets, and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss.
We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions.
Role Summary
Reporting to the Global Head of Client Experience, the Junior Client Experience Manager will be responsible for maintaining and strengthening relationships with Gateway clients to reduce churn and maximize client lifetime value. This role focuses on proactive engagement, demonstrating value, and ensuring client satisfaction through tailored interactions. In addition to core retention and adoption duties, you will be expected to actively engage in nurturing and upsell opportunities. Junior Client Experience Managers can advance to roles within Sales including the Client Experience team or New Business team.
The ideal candidate is proactive and dynamic, thriving in a sales environment where initiative and creative problem-solving are essential. They are a natural relationship builder, skilled at connecting with people, earning trust, and fostering long-term partnerships. Tech-savvy and comfortable with CRM systems, analytics tools, and digital platforms, they leverage data to enhance client engagement. Commercially minded, they understand how retention drives revenue and can identify opportunities for upselling and cross-selling. Adaptable and curious, they embrace learning, quickly respond to changing priorities, and remain focused on delivering exceptional value to clients.
Key Responsibilities
- Proactively manage renewal processes and negotiate contract terms.
- Build and maintain strong relationships with users across your Gateway accounts.
- Monitor client engagement and usage metrics to identify at-risk accounts.
- Share relevant content and thought leadership articles to maintain ongoing value perception.
- Conduct regular check-ins and strategic reviews with key clients.
- Promote webinars, Q&A sessions, and periodic events to keep clients informed and engaged.
- Collaborate with Client Success, Sales, Finance, Product and Economist teams to resolve issues.
- Net Promoter Score (NPS) improvement.
- Present premium solutions, add-on services, or higher-tier packages that align with client goals.
- Document all interactions and updates in the CRM system.
Requirements
The ideal candidate will meet some or all the following qualifications:
- 1-3 years in a client facing role such as account management, client success, or sales support.
- Experience in SaaS, financial services, or subscription businesses where renewals and upsells are key.
- An understanding of macroeconomics is also desirable.
- Value selling experience useful, ideally having used MEDDPIC methodology.
- Strong interpersonal and communication skills with a proven ability to build relationships.
- Ability to analyse data and generate actionable insights to improve client outcomes.
- Experience using CRM software including Salesforce and Tableau.
- Strong problem-solving skills and the ability to work independently.
- Organised, proactive, and capable of managing multiple accounts simultaneously.
- A passion for delivering excellent service and advocating for client needs.
We offer world class training including comprehensive coaching on value selling including AI generated persona role plays. If you are passionate about driving client success and want to be part of a dynamic team, we encourage you to apply. Please submit your CV along with a cover letter detailing your suitability for this role.
Capital Economics has been recognised as Great Place to Work® UK. We are an equal opportunities employer with an active DE&I programme. We recognize the importance of a diverse workforce and are dedicated to building a culture where everyone feels valued and empowered to bring their whole selves to work.
We strive to foster a workplace that values diversity and promotes mutual respect and understanding. Our hiring practices are based on business needs, merit, and qualifications. Capital Economics ensures that all employment decisions are made without bias, and we continuously work to eliminate discrimination and harassment in all forms.
Benefits
Company Benefits:
- Good annual leave (25 days plus your birthday)
- Salary sacrifice pension scheme
- Life assurance
- 24-hour online GP
- Health Assured (Employee Assistance Programme)
- Hybrid working
- Training & development
- Good additional maternity and paternity policies
- Bike to work scheme
- Thriving social committee
ABOUT USCapital Economics is one of the leading independent economic research companies in the world. Our large team of more than 60 experienced economists provides award-winning macroeconomic, financial market and sectoral analysis, forecasts and consultancy, from offices in London, New York, Toronto, and Singapore.Founded in 1999, we have gained an enviable reputation for original and insightful analysis, and have built up a diverse and distinguished client base. The majority are in the financial sector, including some of the world’s largest investment banks and wealth managers, as well as smaller and more specialist firms. But we also have a growing number of corporate clients from a wide range of sectors and industries, and many relationships with governments and central banks, both in advanced and emerging economies.Our publications are packaged into a wide range of services from which subscribers can choose according to their needs (and budgets). These include overview services covering the global economy and financial markets, as well as country and regional services producing detailed research for the US, Canada, Latin America, the UK, Western Europe, the Nordic countries and Switzerland, Emerging Europe, the Middle East, Africa, Emerging Asia, China, India, Japan, Australia and New Zealand. In addition, we offer three Commodities services (an overview service and dedicated coverage of Energy and of Metals) and a suite of Property services (covering the residential markets in the US and the UK and the commercial markets in the UK and Europe).Our economists are available for personal contact via telephone and email, and for presentations and webinars. We also host regular seminars for clients in major centres in North America, Europe and Asia. In addition, we undertake bespoke projects and consultancy.DIVERSITY AND INCLUSIONAt Capital Economics, we are striving to create a diverse workforce and inclusive environment, which we believe are critical to help us make better decisions for the company, our employees and our clients. A diverse and inclusive workplace makes for more innovative, engaged and empowered employees, from whom business strength can be derived. This is particularly important in macroeconomic research, which relies on a diversity of views and opinions to be relevant and insightful.OUR RESEARCH PHILOSOPHYCapital Economics has no business in securities or other financial products. We are therefore independent and have no conflicts of interest. Our loyalties are quite simply to our clients, to whom we pledge to provide full, unbiased coverage and to “tell it as we see it”, whether that is good or bad.Our economic philosophy is broad-based and pragmatic. The worst research is often based on dogma or “black box” computer models. Although we take full account of the monetary aspects of the economy and draw on econometric analysis when required, we do not believe that these approaches offer a unique or necessarily reliable guide to the real world. Instead, they have to be interpreted alongside other data. An understanding of institutional change and new global trends is also essential.We are not afraid to challenge the conventional wisdom and stand out from the pack. This is reflected in our economic and market forecasts, which are often very different from the consensus. We avoid simply reporting past developments and aim instead to provide original and forward-looking analysis, with strong and clear conclusions.When writing about financial markets, we do not make specific trade or asset allocation recommendations. But we do provide detailed analysis and forecasts for the performance of the main asset classes, and always seek to draw out the market implications of our economic views.The paramount values which we seek to uphold are independence of thought, insight, clarity, brevity, accuracy and good judgement.
ABOUT US
Capital Economics is one of the leading independent economic research companies in the world. Our large team of more than 60 experienced economists provides award-winning macroeconomic, financial market and sectoral analysis, forecasts and consultancy, from offices in London, New York, Toronto, and Singapore.
Founded in 1999, we have gained an enviable reputation for original and insightful analysis, and have built up a diverse and distinguished client base. The majority are in the financial sector, including some of the world’s largest investment banks and wealth managers, as well as smaller and more specialist firms. But we also have a growing number of corporate clients from a wide range of sectors and industries, and many relationships with governments and central banks, both in advanced and emerging economies.
Our publications are packaged into a wide range of services from which subscribers can choose according to their needs (and budgets). These include overview services covering the global economy and financial markets, as well as country and regional services producing detailed research for the US, Canada, Latin America, the UK, Western Europe, the Nordic countries and Switzerland, Emerging Europe, the Middle East, Africa, Emerging Asia, China, India, Japan, Australia and New Zealand. In addition, we offer three Commodities services (an overview service and dedicated coverage of Energy and of Metals) and a suite of Property services (covering the residential markets in the US and the UK and the commercial markets in the UK and Europe).
Our economists are available for personal contact via telephone and email, and for presentations and webinars. We also host regular seminars for clients in major centres in North America, Europe and Asia. In addition, we undertake bespoke projects and consultancy.
DIVERSITY AND INCLUSION
At Capital Economics, we are striving to create a diverse workforce and inclusive environment, which we believe are critical to help us make better decisions for the company, our employees and our clients. A diverse and inclusive workplace makes for more innovative, engaged and empowered employees, from whom business strength can be derived. This is particularly important in macroeconomic research, which relies on a diversity of views and opinions to be relevant and insightful.
OUR RESEARCH PHILOSOPHY
Capital Economics has no business in securities or other financial products. We are therefore independent and have no conflicts of interest. Our loyalties are quite simply to our clients, to whom we pledge to provide full, unbiased coverage and to “tell it as we see it”, whether that is good or bad.
Our economic philosophy is broad-based and pragmatic. The worst research is often based on dogma or “black box” computer models. Although we take full account of the monetary aspects of the economy and draw on econometric analysis when required, we do not believe that these approaches offer a unique or necessarily reliable guide to the real world. Instead, they have to be interpreted alongside other data. An understanding of institutional change and new global trends is also essential.
We are not afraid to challenge the conventional wisdom and stand out from the pack. This is reflected in our economic and market forecasts, which are often very different from the consensus. We avoid simply reporting past developments and aim instead to provide original and forward-looking analysis, with strong and clear conclusions.
When writing about financial markets, we do not make specific trade or asset allocation recommendations. But we do provide detailed analysis and forecasts for the performance of the main asset classes, and always seek to draw out the market implications of our economic views.
The paramount values which we seek to uphold are independence of thought, insight, clarity, brevity, accuracy and good judgement.
