Junior Community Manager, part-time

Job description

Clue is more than just a place to work. Our work empowers women and people with cycles to make more informed decisions about their health. We break down barriers, myths, and taboos. Our workplace is agile, diverse, and full of opportunities for growth. About the role We're looking for a Junior Community Moderator to help keep Clue Community safe, kind and true to what it's for. Clue Community is an anonymous, in-app space where people find others who get their back. It's peer support: members do most of the talking, answering and reassuring. Your job is to make that possible and keep it safe. Some days that means stepping in. Most days it means knowing when to stay out. The community covers some of the most emotionally loaded health experiences there are, including long waits, loss and fertility treatment. You'll read hard posts, make careful calls and write replies that sound like a real person, not a brand. You'll work closely with the Community Manager, and with the Customer Support, Science, Product and other teams. What you'll do Moderation and safety Check the community daily, review flagged posts and comments, and act in line with the Community Manager and guidelines. Decide when to stay out, comment, move a post to the right group, remove content or ban a member, and always give members a clear reason. Protect anonymity: remove anything that could identify a member or someone else, and escalate possible GDPR issues. Keep clinical advice and unverified health claims out of the community, including in members' replies. Follow the crisis protocol when a member may be at risk: leave the post up, escalate straight away in Slack, and post the approved reply once. Escalate unclear cases, appeals and threats to the Community Manager. Log every removal, ban and monitoring decision in the shared moderation sheet. Member replies Understand and follow the community guidelines when moderating the forum. Write replies in Clue's voice when a moderator comment is the right call. Point any questions to Customer Support or other teams when needed. using the standard replies. Pass feedback to the Product team and Science team. Support preparing the weekly report and the monthly rules review. What you bring Some experience moderating or supporting an online community, forum or social channel. Volunteer experience counts. Excellent written English. You can say something kind and clear in three short sentences. Calm, steady judgement on sensitive topics. You can read a hard post, act on it and step back. Discretion and a strong sense of privacy. You understand why anonymity matters in a reproductive health space. Comfort following a guide closely, and the confidence to flag when a case doesn't fit it. Curiosity about AI tools and how they can support careful, human work. Organised and reliable. You log decisions, keep to a daily rhythm and follow through. Nice to have Interest in reproductive health or women's health. Basic knowledge of GDPR or the EU Digital Services Act. Mental health first aid or crisis-awareness training. If you don't have it yet, we'll support you to get it. Experience with Slack, Google Sheets or community platforms. Another language, as the community will open to more languages over time. Working at Clue At Clue, we embrace a culture that values diversity and believes in creating a safe space where everyone feels welcome and heard. Our perks are designed to cultivate growth and ensure everyone can flourish, no matter what path they are on. Professional and personal development: a dedicated development budget to grow your skills and career. Urban Sports Club membership: a heavily discounted membership with access to a wide range of fitness and wellness activities. Inspiring office space: our Berlin office, in the heart of the city. Flexible hybrid workplace: work from home, and connect with your team in the Clue office for weekly visits. Good to know Location: Berlin based, hybrid Contract: Part-time, limited Hours: up to 20 hours per week, with daily community checks. Reporting to: Director of Customer Success and Operations Support: this role involves reading distressing content. You'll get crisis-protocol onboarding, a clear escalation path and regular check-ins with your manager. *Applicant Privacy Notice: read here