Junior Customer Service Agent- Night Shift*

Job description

At Immense Group, we are guided by our core values: passion, boldness, and integrity . We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you're someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you! A taste of what you’ll do Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language . Start your adventure by participating in our 3-week-long training on the job. Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations; Identify and support players in any difficulties they might encounter; Provide explanations to customers about products/site/policies/ promotions, etc; Update customer account/details with necessary information when needed; Understand, guide, and support players in Safer Gambling; Collaborate with our Fraud and payments team in customer queries; Understand AML and report any suspicious activity. Who and what we are after? A native English speaker Flexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule. Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers Exceptional organisation skills Detail oriented with the ability to handle stressful situations while maintaining a positive attitude Employee benefits Private health insurance – because your wellbeing matters to us Wellness allowance –up to €300 per year Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year Birthday leave – as we want you to celebrate your day Company and team-building events – trust us, these are legendary Relocation package to Malta , including flight and two weeks of accommodation Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs And much more – see for yourself! Our Recruitment process Online Assessment Final interview with our Trainers Meet all the eligible criteria? Apply today and join the Immense Group team. Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’.