Junior Customer Service Controller (all genders)

Job description

Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective. Job Description Continuously optimize key customer service KPIs as well as reporting and controlling structures to enable data-driven decision-making Evaluate and improve existing CS controlling processes and develop business cases for optimization Prepare volume and cost forecasts, plan budgets, and continuously adjust them Analyze operational drivers in customer service and derive measures to improve efficiency and customer experience Collaborate closely with internal and external partners as a business partner on equal footing to achieve shared goals Ensure smooth invoicing and billing processes with service providers Configuration, administration, and further development of CRM systems and related tools, including automations and user access management Actively contribute to the optimization and automation of tools to increase efficiency in daily operations Qualifications Completed degree in economics or a comparable qualification Business-fluent German and English skills Experience in controlling, ideally in a customer service environment Strong affinity for numbers, KPIs, and data-driven work Confident use of Excel (formulas ideally part of daily work or quickly learned) Strong analytical skills and enjoyment of logical and structured thinking Hands-on mentality, initiative, and proactive working style High self-motivation and ability to work independently and responsibly Enthusiasm for tools, systems, and the development of digital processes Willingness to learn and quickly familiarize oneself with new technologies and systems Additional Information Your perks at a glance: Visit our benefits page . Simply apply online via our career page - we will get back to you as soon as possible! A Place Where You Can Be You We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.