Junior Customer Service Representative (Science Industry)

Job description

**Job Summary:** We are seeking a motivated and detail-oriented Junior Customer Service Representative with an interest in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service. ### Responsibilities: - Serve as the first point of contact for customer inquiries via phone, email, and online portals - Provide accurate information regarding products, services, and processes related to scientific or environmental offerings - Assist customers with order processing, documentation, and general account support - Log, track, and resolve customer issues in a timely and professional manner - Escalate technical or complex inquiries to appropriate internal teams when necessary - Maintain accurate records of customer interactions within CRM systems - Support internal teams by coordinating customer feedback and service requests - Ensure compliance with company policies, quality standards, and environmental regulations - Contribute to continuous improvement of customer service procedures and documentation