Junior Customer Service Specialist (12 months contract)

Job description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior Customer Service Specialist (12 months contract) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Deliver high quality and consistent service to secure customer satisfaction during interactions via phone, email or chat. Resolve standard queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution. Advise customers on product information including size, color, stock availability and care, as well as available promotions. Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges. Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate. Typical workload per day might consist of 40 cases (email, phone and chat) in average. About you We are looking for a unique and amazing talent, who brings along the following: Fluent in English speaking and writing. Preferably minimum 2-3 years of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service. (Fresh graduates are welcome to apply). Preferably with proven experience in handling multiple communication channels at the same time (email/chat OR phones/email). Comfortable using: Outlook, Microsoft Teams platform, Word, Skype for Business, basic knowledge of excel or similar systems. Knowledge of Online business preferred. Ability to use different systems while assisting a customer. Fast learner and understanding of systems and processes. Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer. About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.