Junior Customer Success Manager

Job description

About the role We’re looking for a highly motivated Junior Customer Success Manager to partner with our brand, retailer, and supplier accounts throughout their journey with Inspectorio. You’ll serve as a reliable guide for best practices, driving daily platform adoption, and ensuring operational success. In this role, you will either manage a portfolio of growing accounts or partner with Senior CSMs to support key enterprise clients. You’ll use data to monitor account health, align with cross-functional teams, and build the foundation for long-term customer success. What you'll do Portfolio Management: Manage a portfolio of growth/mid-market accounts or assist Senior CSMs with enterprise-level accounts to drive platform adoption and user engagement. Relationship Building: Build strong, trust-based relationships with customer stakeholders, focusing on day-to-day platform users and operational managers, through regular check-ins and training sessions. Platform Optimization: Assist customers in configuring and optimizing their quality, production management, responsible sourcing, traceability, and compliance workflows within the Inspectorio platform. Data & Health Monitoring: Monitor customer usage and performance data to provide health insights, proactively identify adoption risks, and recommend basic actions to improve user outcomes. Commercial Support: Support the renewal process and help identify potential upsell and cross-sell opportunities, escalating them to Sales or Senior CSMs as needed. Issue Resolution: Troubleshoot common platform issues, answer "how-to" questions, and coordinate with internal support teams to resolve customer escalations efficiently. Cross-functional Collaboration: Collaborate closely with Product to communicate customer feedback, stay updated on new features, and help customers maximize product capabilities. Documentation: Maintain accurate, real-time documentation of customer health, adoption milestones, daily activities, and platform configurations in our CS systems. Process Improvement: Contribute to improving playbooks, enablement materials, and operational processes to enhance team consistency and the overall customer experience. Qualifications Experience: 3+ years of experience in a customer-facing role (Customer Success, Account Management, Customer Support, or similar B2B SaaS environment). Languages: Fluency in English and Spanish is a must. Communication: Excellent interpersonal and communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Consultative Approach: Eagerness to develop consulting skills, actively listen, ask thoughtful questions, and translate customer needs into actionable platform configurations. Adaptability: Ability to learn quickly, adapt to a complex product domain, and manage time effectively in a fast-paced environment. Analytical Mindset: Comfortable looking at data dashboards to interpret basic usage trends and account health. Tech-Savvy: Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success tools is a plus. Global Flexibility: Ability to work flexible hours to support and accommodate international customers across different time zones. Benefits Why it would be awesome to work with us 🍹 Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time. 🏝️ Flexible Working Environment: Whether from home, our global hubs or a coffee shop, work where you're most comfortable. 💪 Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially. 🌱 Grow with us: We're invested in your personal and professional development. 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values EXCELLENCE : We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. AUTONOMY : We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. COURAGE : We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. HUMBLENESS : We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives. About Inspectorio Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers. Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations. Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.