Junior Customer Support Associate

Job description

Position: Junior Customer Support Associate Job Description: ABOUT THE ROLE At Arrow, we're looking for a Customer Support Associate to join our EMEA Value Added Services (VAS) team. This is an excellent entry-level opportunity for someone looking to build a career in customer operations, supply chain, and account management within a global organization. You'll receive comprehensive training and onboarding to help you develop the knowledge and skills needed to succeed in the role. Working closely with colleagues across Poland, Mexico, and the United States, you'll support strategic EMEA customers and gain exposure to international business operations, customer-facing activities, and end-to-end order management. The position follows a hybrid working model, with 3 days per week spent in our Gdańsk office and 2 days working remotely. WHAT WILL YOU DO: Provide internal and external customer service and sales support to the Inside Sales Team and customer engagements. Manage the post-booking to invoice process, including maintenance of Value-Added orders, follow-up activities, and timely order fulfilment. Handle backlog management, including complex and high-tier customer backlog, expedites, allocations, constrained materials, and open order demands. Work with buyers, asset teams, different portals, and Business Intelligence systems to support order processing, reporting, and issue resolution. Manage inbound customer order formats, including PDF, e-mail, and Microsoft Office documents, and work with BOMs, Customer Owned Parts, SWAPS, Internal Requisitions, and ISO-related activities. Support the sales team through direct customer contact, report coordination, escalation support, and cooperation with First Article engineers to set up orders in the system. WHO YOU ARE: You have a university degree and 1-2 years of experience, or you are a high school graduate with equivalent related experience. You communicate fluently in English; German, French, Spanish, or any other language would be a plus. You have industry experience in a similar field and experience supporting sales efforts. You are familiar with BOMs, quoting processes, expedites, and backlog/order management activities. You are familiar with ERP systems; Oracle would be a plus. You are familiar with Business Intelligence systems and can pull reports and use data to support daily operations. You have intermediate to advanced Microsoft Excel skills and strong communication skills with a teamwork-oriented approach. WHAT WE OFFER: This is a full-time position. Permanent contract preceded by a 3-month probation period. Private medical care program. Cafeteria including Multisport card. Hybrid role. Working in a multicultural environment. WHO WE ARE: As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side. Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons. #LI-JN #LI-Hybrid Location: PL-Gdansk, Poland (Aleja Grunwaldzka) Time Type: Full time Job Category: Business Support