Junior Data Center Shift Engineer

Job description

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity. A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations. Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries. Serverfarm Critical Facilities Services seeks to deliver uninterrupted power, cooling and security to each data center in the Serverfarm portfolio. The junior Shift Engineer is responsible for covering the shift pattern and assisting the day-to-day operation of critical facilities. They are key components of the Serverfarm commitment to safety, reliability and operational excellence as well as being the eyes and ears of the site. ### Key Accountabilities - Assist in ensuring that all MEP plant and distribution infrastructure is operated and maintained in a safe manner, to best industry practice and within manufacturers recommendations. - Monitor power and environmental conditions within all critical spaces within the facility. - Perform assigned maintenance tasks in accordance with SF practices utilizing the internal CMMS. - Assist with planning and scheduling (corrective) maintenance activities - Escort and support outside contractors, ensuring they are abiding SF work rules and processes - Respond to site events, execute appropriate EOP documentation to resolve and/or mitigate issues and communicate to manage throughout event. Assist Sr. Engineer in stabilizing the event. - Support and follow all SF Change Control policies and procedures. - Perform site rounds and report any issues found to site management. - Participate in construction and commissioning activities as directed by site management - Adhere to all Dutch safety laws and requirements - Adhere to SF corporate information, security, quality and environmental standards - Ensure the provision of a Safe and Healthy working environment. To include the wearing of uniform and PPE at all times - Complete other duties as assigned by the management team - Ensure an awareness and compliance to the contractual KPI’s/SLA’s. Ensure up to date shift logs / Shift Handover documents are completed/kept at all times. - Ensure the professional image of Serverfarm is presented to clients at all times - Ensure that suitable spares are available to carry out both maintenance and reactive works. To provide parts lists and estimated timescales to carry out remedial works ### Shared Accountabilities - Participate in and support MOP/SOP/EOP documentation process for site. - Participate in and support the development of site policies and standards - Work with site team members to deliver 100% uptime of critical infrastructure ### Parameter for Success Metrics - Response time to events - Facilities uptime Organization - CFS Education A good basic education is essential, with good written and spoken English and basic Mathematical skills. Formally trained in electrical/mechanical maintenance. BMS Knowledge. Experience (Essential) of maintaining all relevant mechanical and electrical equipment to clearly defined criteria. Driver's license type B. Electrical License - 250A, 630A. High voltage license would be an advantage Work permit at its heigh - valid would be an advantage Training Any I.T or Data Centre qualifications would be an advantage A good knowledge of IT equipment and their components including server, switch and blade technology. An understanding of the Data Centre environment, and the working restrictions applicable to such environments. Familiar with the use of Microsoft Office applications. A good understanding of fault diagnostic techniques including the use of handheld test equipment. Aptitudes Good communication skills, both written and verbal Character Committed to the delivery of excellent customer service. Self-motivated delivery of M&E tasks (both preventative and reactive) Self-motivated, ability to work on own initiative. Punctual and reliable. Ability to work under pressure, with changing, and often conflicting, priorities to meet deadlines. A team player, able to work with SFR staff of all levels. Able to make sound decisions when needed. Able to work independently for long periods. Able to ascend and descend vertical access equipment and able to work at heights. Circumstances Must be willing to work 12-hour shift pattern made up days and nights, to provide holiday and sickness cover at short notice and be flexible in their working patterns if required