Junior Engineer 1st Line with Czech

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Czech-speaking Network Operations Analyst to support first line operations within the Vodafone network environment. This role focuses on monitoring, troubleshooting, and ensuring the continuity of services across a multi-vendor telecom infrastructure, while collaborating with wider operational teams to resolve incidents and maintain network performance. What you’ll do Perform first line operations for Vodafone network systems in a multi-vendor environment Monitor and maintain network performance using fault management systems and specialised NMS tools Conduct preventive and corrective troubleshooting to ensure service continuity and meet restoration targets Manage incidents by diagnosing faults, resolving issues, and escalating to second line support when needed Dispatch field engineers and external partners for on-site issue resolution and maintain follow-up until closure Provide timely communication on outages and coordinate with incident management teams Support continuous improvement by updating NOC processes and procedures Maintain accurate records in fault management systems throughout the incident lifecycle Participate in ongoing training to develop technical capabilities Who you are Fluent in English and Czech (mandatory) Comfortable working with Windows-based and web applications Strong communication and collaboration skills A team-oriented individual with the ability to work in a dynamic, operational environmentIdeally experienced in a customer service or technical support environment within telecom, IT, or data centres Familiarity with telecom technologies such as GSM, UMTS, LTE, IP, or transmission technologies is beneficial Technical education in Electronics, Telecommunications, or IT or equivalent experience is advantageous Basic understanding or certification (e.g. CCNA or similar) is desirable Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you Hybrid way of working: 2 days per week/ 8 per month Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. Special discounts for gyms and retailers Annual Company Bonus Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. Special Paternal Program - 4 months of paid paternity leave What skills you will learn End-to-end incident management in telecom network operations Practical troubleshooting across multiple network technologies Use of advanced fault monitoring and network management systems Coordination across operational teams and external partners Process improvement and adherence to NOC procedures VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn: Facebook: Instagram: