Junior Executive - IT

Job description

Build Your Career in IT with One of Sri Lanka's Most Respected Corporate Groups John Keells PLC, established in 1870 as a Tea and Rubber Broker, is a subsidiary of the John Keells Group, one of Sri Lanka's largest listed conglomerates. We are seeking a motivated and enthusiastic individual to join our IT team and gain valuable experience within a business with a rich heritage and a strong commitment to excellence. This role offers excellent exposure to IT support, business applications, networking, hardware and software troubleshooting, and end-user services in a professional environment that encourages learning, innovation, and career growth. Key Responsibilities Provide first-level support for hardware, software, network, and business application-related issues. Assist users with the installation, configuration, and troubleshooting of computers, peripherals, and software applications. Support the day-to-day operation and maintenance of IT systems and business applications. Log, monitor, and follow up on IT support requests to ensure timely resolution. Escalate unresolved technical issues to the relevant support teams where necessary. Assist in the setup, deployment, and maintenance of IT equipment and user devices. Support user account administration and access management processes. Assist with IT asset management and the maintenance of inventory records. Provide support for end-user training and technology-related initiatives. Perform other IT support and administration-related duties as assigned. What We're Looking For Degree or Diploma in Information Technology or an equivalent qualification. CCNA qualification will be an added advantage. Good knowledge of computer hardware, software, and networking. Ability to install, configure, and troubleshoot hardware, software, and network-related issues. Excellent communication skills in both written and spoken English. Good interpersonal, analytical and problem-solving skills. Ability to work effectively under pressure. Patience, persistence, and a willingness to learn. Why Join Us? Exposure to a diversified corporate environment. Hands-on experience with IT infrastructure, business applications, and user support. Opportunities for professional development and technical learning. A culture that encourages initiative, innovation, and continuous improvement. If you are a motivated individual with a passion for technology and a desire to build a career in IT, we invite you to apply. Apply via the link provided.