Junior HR Advisor

Job description

Function HR Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job description The Team Our team supports employees across the EMEA region, delivering a high-quality and customer-focused HR service experience. Acting as the first point of contact for HR-related inquiries, the team guides employee lifecycle processes, benefits, leave management, employee changes, and offboarding. Working in a dynamic, multicultural environment, we collaborate closely with HR specialists and business partners to ensure accurate and timely resolutions while continuously improving processes, documentation, and self-service resources that enhance the employee experience. The role As a Junior HR Advisor , you will serve as the first point of contact for employee HR inquiries submitted through Jira and other support channels. You will provide guidance on benefits, leave management, employee changes, offboarding, and HR policies while helping employees navigate HR processes and self-service tools. You will manage cases from initial intake through resolution, ensuring accurate, timely, and customer-focused support in line with agreed service levels. Working closely with internal stakeholders and subject matter experts, you will resolve the majority of incoming requests and escalate more complex cases when appropriate. In addition, you will support HR processes across the EMEA region, contribute to process improvements, maintain HR documentation, and help ensure consistency and accuracy across HR operations. This role offers an excellent opportunity to develop broad HR knowledge within a collaborative Shared Services environment. What you'll bring At least 1 year of professional experience in a similar HR support, HR Operations, or HR Shared Services role Experience supporting HR processes across multiple European countries is preferred Strong written and verbal communication skills in English; additional language skills are an advantage Experience working with HR systems such as Workday, Oracle, Jira, or similar platforms Good knowledge of Microsoft Office applications, particularly Excel Excellent customer service, communication, and interpersonal skills Ability to assess employee needs, investigate issues, and provide effective resolutions Strong organisational skills with the ability to manage multiple priorities while meeting SLAs and deadlines Proactive mindset with a sense of ownership and continuous improvement focus Comfortable working in a diverse, multicultural, and fast-paced environment while maintaining accuracy and attention to detail #LI-MS3 About us We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.