Junior IP/Datacom Technical Support Engineer

Job description

About Huawei Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world. At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions. Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes. Job Title: Junior IP/Datacom Technical Support Engineer Job Location: Dublin, Ireland Main Responsibilities: Provide technical support and expertise for IP/Datacom network solutions, including routers, switches, firewalls, SDN. Support end-to-end delivery of IP/Datacom network projects, including solution design validation, troubleshooting, migration activities, and on-site/remote technical assistance. Diagnose and resolve complex technical issues during project implementation and operation, ensuring high-quality delivery and customer/partner satisfaction. Create and maintain technical documentation, best practices, and knowledge-sharing materials for the team and partners. Requirements: Bachelor’s degree or higher in Telecommunications, Computer Science, Computer Engineering, Electrical Engineering, or related field. Fluency in English is mandatory. Strong technical knowledge of IP/Datacom technologies (routing, switching, MPLS, VPN, QoS, automation, etc.) and hands-on experience with Huawei or equivalent vendor equipment. Excellent communication and presentation skills, with the ability to explain complex technical topics to partners and customers. Proactive, customer-oriented mindset with strong problem-solving and teamwork abilities. Willingness to travel within WEU when needed. Huawei's Fresh Graduate Program: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies; Personal Development is ensured through training and workshop opportunities in the first 6 months; Firsthand experience in customer engagement and new technology innovation; Challenging and diverse assignments that enable you to continuously develop your personal and professional strengths; Competitive Salary package; Mentor/Buddy Program: A mentor that will guide you through both business and intercultural development; After onboarding, internal networking activities with other fresh Graduates take place on a regular basis. Important: To be considered for this role, applicants must be eligible to work and live in the job location. Privacy Statement: We are committed to protecting your privacy by following the applicable data protection legislation. By applying to this position at Huawei, you acknowledge that you have read and understood the Huawei Recruitment Privacy Statement containing information on how we process your data. Please note that your data will be treated confidentially and securely. You can contact us by clicking here to get information about Huawei, contact Huawei’s DPO, submit any requests regarding your personal data, exercise your privacy rights, or submit any questions, comments, or suggestions related to the Privacy Statement.