Junior IT Support

Job description

**About Creative Fabrica** Creative Fabrica is a fast-growing AI platform that makes it easy for everyday consumers to create whatever they imagine, from images and videos to audio and 3D creations, using the latest generative AI models. Most IT problems repeat. Most people keep fixing them anyway. We're looking for someone eager to learn how to solve each one properly, take ownership of it, and then automate it away. That's where you come in! ## **About the role** **This is a full-time, in-office role at our Amsterdam HQ** As our Junior IT Support, you'll learn by solving real problems, take full ownership of our day-to-day IT and use automation and AI agents to make every fix faster than the last. This is not a traditional helpdesk role where you close tickets and wait for the next one. You don't need to know everything yet, but you need to want to learn it, and to bring the energy to fix things for good. ## **What you will do** - **Be the go-to person for IT:** Pick up requests in Jira, solve them quickly and explain clearly, so people can get back to work. - **Get people set up:** Prepare and manage Mac and Windows laptops, and run smooth onboarding and offboarding. - **Automate the repetitive work:** Turn recurring requests into automations, scripts and AI agents, so the same problem never costs time twice. - **Look after our tools:** Manage Google Workspace accounts and access, and be the first point of contact for the tools our team relies on. - **Keep the office tech running:** Look after screens, meeting rooms, printers, basic networking, and door access tags and locks. - **Know where everything is:** Track hardware and accessories, from ordering to inventory and returns. - **Help us move:** Play a hands-on part in setting up our new Herengracht office. ## **What you will need** - **Hands-on experience with automation and AI agents:** You've already built something that makes work faster, whether a workflow, a script or an agent, and you can show it to us. - **Eager to learn, real energy and a sense of urgency:** You love figuring things out, aren't afraid to say "I don't know yet", and come back with the answer, moving fast between people and problems. - **Ownership:** You don't wait to be told, you follow through, and you notice what could be better. - **Early in your career:** You have up to about two years in IT support, a helpdesk, an internship or a study programme, or years of being the person everyone asks for tech help. - **Comfortable with Mac and Windows**, with solid basics in account management for IT systems. - **Fluent English.** Dutch is not required. ## **Nice to have** - Experience with Jira, Google Workspace admin or an endpoint management tool like ManageEngine. ## **We would also like to offer you:** - **Lunch:** On days you work in the office a warm fresh lunch will be provided for you. - **24** days of paid vacation per year + public holidays. - **Travel Allowance**, if you live more than 10 KM from the office (in the form of an NS card). - Company **pension plan**. - Company **events** and **overseas trips**! ### **Is this you?** Get in touch! We'd love to speak to you. You can apply by clicking the "Apply now" button. Creative Fabrica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.