Junior IT Support Analyst

Job description

**Crossjoin Solutions**, founded in 2009, is a Portuguese IT company **serving over 30 clients** across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide.. We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services. **You will be integrated in our Academy!** At this Academy, you will be challenged with intensive training, both theoretical and in realistic labs, so you can be ready for **Crossjoin's** projects. Here, you’ll not only sharpen your technical abilities but also refine your soft skills, preparing you to face real-world challenges. **Responsabilities:** - **User Support:** Provide first-level technical support for hardware, software, and network issues reported by colleagues. - **Onboarding & Offboarding:** Set up user accounts, configure and deploy hardware/software for new employees, deactivate accounts, and collect equipment for departures. - **Basic Network & Server Maintenance:** Assist senior IT staff in monitoring network performance, checking logs, and supporting evolving infrastructure needs. - **Documentation & Internal Guides:** Create and update guides and documentation for resolving frequent IT issues. - **Security & Incident Support:** Act as the first responder to security or suspicious activity reports; facilitate information gathering and escalation. - **Scripting & Automation:** Maintain and write basic automation scripts (e.g., with Python) for repetitive tasks. - **Internal Tool Support:** Troubleshoot user-reported issues, apply minor updates, and ensure smooth operation of internally developed tools. **Requirements:** - Bachelor's degree in Computer Science - Minimum 1 year of proven experience in an IT field - Hands-on experience with first-line technical support - Involvement in projects related to system administration, networking, or IT security - Resilience in problem-solving and pressure situations - Autonomy and responsibility - Strong organizational and time management skills - Effective communication skills **Technical Skills (required or willingness to learn)** - Operating systems: Windows, Linux, MacOS - Networking: Basic understanding (TCP/IP, VLANs, firewalls, switches, WiFi) - Virtualization concepts - Containerization: Docker, Kubernetes (fundamentals) - Databases: Postgres, MySQL - Security fundamentals: VPN, firewall, SIEM, monitoring **Nice to Have** - Programming: Python, Terraform, Docker, Kubernetes, Node.js (TypeScript) - Google Cloud Platform (GCP) exposure (VertexAI, Cloud SQL, etc.) **We offer:** - Health Insurance extensible to the family; - Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations); - A well-structured Individual Development Plan (IDP); - Career Plan transversal to the entire company; - Monthly gym subscription; - Team-building events. With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.