Junior IT Support Technician

Job description

KEY RESPONSIBILITIES IT Support & Service Desk – Provide first-line technical support to users across hardware, software, network, and account-related issues. – Log, manage, update, and resolve incidents and service requests through the IT service desk. – Troubleshoot Windows and macOS laptops and desktops. – Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. – Assist users with password resets, account access, MFA, and authentication issues. – Escalate complex technical issues to senior IT team members when required. – Keep users informed of the status and progress of their support requests. – Ensure tickets are accurately documented and resolved within agreed service levels. User & Device Administration – Assist with new starter onboarding, including preparing laptops, accounts, applications, and equipment. – Support employee leaver processes, including account disabling and equipment recovery. – Assist with user and group administration within Microsoft Entra ID. – Support the deployment and management of laptops and mobile devices through MDM solutions such as Microsoft Intune. – Install, configure, update, and maintain approved software. – Maintain accurate records of IT equipment and company assets. – Assist with laptop builds, replacements, repairs, and equipment upgrades. Microsoft 365 & Cloud Services – Provide day-to-day support for Microsoft 365. – Assist with Microsoft Entra ID user administration. – Support SharePoint and OneDrive access and permissions. – Assist with Microsoft Teams administration and troubleshooting. – Support basic licensing and application access requests. – Develop knowledge of Microsoft Azure and other cloud services used by the organisation. IT Infrastructure – Assist with troubleshooting office network, Wi-Fi, printer, meeting-room, and connectivity issues. – Support the maintenance of office IT equipment and infrastructure. – Perform basic network troubleshooting, including IP, DNS, DHCP, Wi-Fi, and connectivity checks. – Assist senior engineers with infrastructure changes, upgrades, and IT projects. – Monitor systems and report potential issues to senior members of the IT team. Information Security – Follow company IT and Information Security policies and procedures. – Assist with security-related activities, including device compliance, patching, antivirus, and endpoint protection. – Identify and escalate suspicious emails, security incidents, or unusual system behaviour. – Support access control and least-privilege principles. – Assist with security awareness activities where required. – Develop an understanding of cybersecurity best practices and frameworks such as ISO 27001. Documentation & Administration – Create and maintain IT documentation, knowledge-base articles, and user guides. – Maintain accurate asset, software, and licensing records. – Document troubleshooting steps and resolutions within service desk tickets. – Assist with IT audits and evidence collection when required. – Follow established IT change management and operational procedures. SKILLS & EXPERIENCE Essential – Strong interest in IT, technology, and cybersecurity. – Basic understanding of Windows operating systems. – Basic knowledge of Microsoft 365. – Good troubleshooting and problem-solving skills. – Good written and verbal communication skills. – Ability to communicate technical information clearly to non-technical users. – Strong customer-service approach. – Good organisational and time-management skills. – Ability to follow technical procedures and instructions. – Willingness to learn new technologies and develop technical skills. – Ability to work effectively as part of a team. Desirable Experience or knowledge in any of the following would be beneficial but is not essential: – Microsoft Entra ID / Active Directory. – Microsoft Intune or another MDM platform. – Microsoft Azure. – SharePoint and OneDrive. – IT service management or ticketing systems such as Jira Service Management. – Networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi. – Windows and macOS device management. – Endpoint security and antivirus technologies. – IT asset management. – Cybersecurity fundamentals. – ISO 27001 or other information security frameworks. QUALIFICATIONS One or more of the following would be advantageous but is not essential: – IT-related degree, diploma, apprenticeship, or equivalent qualification. – CompTIA A+. – CompTIA Network+. – CompTIA Security+. – Microsoft Fundamentals certifications such as MS-900, AZ-900, or SC-900. Candidates without formal qualifications will also be considered where they can demonstrate a strong interest in technology and a willingness to learn. PERSONAL ATTRIBUTES The successful candidate will: – Be enthusiastic about developing a career in IT. – Take ownership of assigned tasks and support tickets. – Have a professional and approachable attitude. – Be comfortable asking questions and learning from more experienced colleagues. – Have strong attention to detail. – Be dependable and able to follow established processes. – Remain calm and professional when dealing with technical problems. – Be proactive in developing their technical knowledge. – Understand the importance of confidentiality and information security. DEVELOPMENT OPPORTUNITIES This role is designed to provide a strong foundation for progression within IT. The successful candidate will receive exposure to areas including: – Microsoft 365 administration. – Microsoft Entra ID. – Microsoft Intune and endpoint management. – Azure cloud technologies. – Networking and infrastructure. – Cybersecurity and Information Security. – IT service management. – IT projects and infrastructure deployments. With experience and demonstrated technical capability, there will be opportunities to progress into positions such as IT Support Engineer, Second Line IT Support Engineer, IT & Security Analyst, or Systems/Cloud Engineer. About Asite We start with a simple idea: the built environment should be smarter, safer and more sustainable. Everything we do is about helping the people behind major construction and infrastructure projects work together more easily and make better decisions. Asite offers a cloud-based platform that connects project teams, improves collaboration and manages data from the first design to the final handover. Industry leaders such as Laing O’Rourke, Transport for London and Aldar use Asite to keep their projects running smoothly and delivering strong results. With offices around the world and a record of steady, profitable growth, we are shaping the future of construction technology while supporting the people who build the world around us.