Junior - Maps Design Operation

Job description

viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. **In this Junior - Maps Design Operation role at StubHub/Viagogo:** You will be responsible for the graphical creation of venue level seat maps and the management of the data that powers their interactivity across our platform. This is a highly process driven role that requires strong attention to detail and the ability to work efficiently in a fast paced, evolving environment. You will follow established Maps Design standards and workflows to ensure venue maps and seating data are accurate, consistent and provide customers with the information they need when selecting tickets. This role is ideal for someone who thrives in a detailed, structured environment where speed, consistency and accuracy are key. **What You'll Do:** - Execute assigned Maps Design tasks accurately and consistently while working towards defined productivity and quality targets. - Research and curate reliable reference material for venue and event level seat maps. - Translate reference materials into complete and accurate seating and section data. - Design and update SVG seat maps using Adobe Illustrator and accurately connect them to the relevant section data. - Create and maintain venue and event configurations using established Maps Design standards. - Complete updates and selection tasks across existing venue and event configurations. - Review and resolve reported map inaccuracies and map-related requests. - Troubleshoot map and data issues using documented processes and available reference material. - Maintain a high level of accuracy and consistency across all assigned work. **We would like to see someone who has:** - Strong attention to detail and a methodical approach to their work. - The ability to work effectively in a fast-paced, technology-focused environment. - Experience with Adobe Illustrator or similar design software. - Strong written and verbal communication skills. - The ability to learn new tools, systems and processes quickly. - Excellent time management skills and the ability to work towards defined productivity targets. - Confidence working with structured data and detailed information. - The ability to follow documented processes and standards consistently. - Strong research and problem solving skills. - The flexibility to adapt as tools, processes and operational requirements evolve. **Not Required but Preferred:** - Previous experience in an e-commerce, technology or operational production environment. - Strong familiarity with Adobe Illustrator, or other design tools. - An interest in live entertainment, including sports, concerts, festivals and theatre **What we offer** At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package: - Competitive starting salary - Health package - Continuous training & support - Career progression - Employee Engagement initiatives - Casual dress code - Free parking