Junior Network Operation Center Engineer

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on ecades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As Junior Network Operations Centre Engineer, you’ll be supporting the delivery of a high‑quality, reliable and proactive operations service, covering real‑time monitoring, incident detection and escalation, first‑line troubleshooting, service restoration, and documentation of operational events. This will help us excel at ensuring stability and delivering seamless customer experiences. What you’ll do You’ll take ownership of work that gives us our competitive edge, including: Utilising monitoring tools to interpret alerts and system dashboards Using platforms such as Nagios, SolarWinds, Datadog, or Grafana to identify anomalies and performance issues. Interpreting alerts to determine severity, potential impact, and required response actions. Applying foundational networking knowledge to troubleshoot issues Understanding core concepts such as TCP/IP, DNS, Server Basics, Cloud Concepts. Using knowledge of distributed system architecture to recognise common failure patterns. Managing incidents through ticketing and ITIL-aligned processes Working with systems such as JIRA to log, triage, and update incidents. Following ITIL principles to ensure structured incident prioritisation, escalation, and resolution. Performing initial technical diagnosis on system and application components Assessing server health, including CPU, memory, and disk utilisation. Investigating application performance problems and basic database connectivity issues to determine root cause direction. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. What you’ll bring You’re someone who brings: Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Strong organisational skills and the ability to manage multiple projects without dropping the ball Exceptional attention to detail and a commitment to high‑quality work Adaptability – you stay sharp, productive and positive in fast‑moving environments IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA 1-2 years’ experience in the Operations space focussing on Monitoring and Incident Management 1-2 years hands‑on experience using at least one major monitoring platform (e.g., Nagios, SolarWinds, Datadog, Grafana, Zabbix) 1-2 years’ experience using Jira, ServiceNow, Freshservice, or another enterprise ITSM tool Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident-response workflow in a previous role 1-2 years’ experience collaborating with engineering, support, or platform teams in a 24/7 operational or incident-driven environment Prior experience in environments with rapid changes, live-system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming,x streaming, financial trading) Desirable skills you’ve got up your sleeve It would be great if you also have some the following skills: A relevant Information Technology tertiary qualification. Knowledge of sports betting markets, including odds calculation, betting types and market trends. Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations. Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards. Experience with real-time systems or high‑traffic platforms, ensuring performance and stability during peak betting or gaming events. Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively. Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back. Our Employee Assistance Programme offers resources for you and your family. Group Life Cover Funeral Fund Benefit Income Continuation Benefit Medical Aid Subsidy Retirement Annuity Subsidy Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!