Junior NOC Engineer (R-00153)

Job description

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the **Best Places to Work** in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a **Best Places to Work** honoree. In addition, True Zero earned coveted spots on the **Inc. 5000** list of fastest-growing companies in America in **2022, 2023, and 2025**, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence. ### Job Responsibilities The Network Operations Center (NOC) Engineer is responsible for monitoring, maintaining, and supporting network infrastructure to ensure reliable performance, availability, and operational continuity. This role supports day-to-day network operations through real-time monitoring, issue identification, troubleshooting, incident escalation, routine maintenance, and controlled implementation of network changes. Duties Include: - Monitor network infrastructure in real time to ensure availability, performance, and operational stability. - Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations. - Use network management and monitoring tools to detect problems, assess impact, and support timely resolution. - Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required. - Perform routine network maintenance tasks in accordance with established procedures. - Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly. - Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately. - Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking. - Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress. - Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience. - Support the development and implementation of strategies for network improvement and risk mitigation. - Follow established operational procedures, escalation paths, and change management practices. ### ### Job Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree. - Training or practical experience in network operations, network monitoring, and network troubleshooting. - Fundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms. - Ability to monitor network environments, interpret alerts, troubleshoot issues, and support timely incident response. - Strong analytical and problem-solving skills. - Ability to work effectively under pressure in a fast-paced operational environment. - Ability to communicate clearly with both technical and non-technical stakeholders. - Ability to accurately document incidents, changes, troubleshooting actions, and resolutions. - Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable. - Familiarity with ITIL practices is preferred. - Prior experience working in a NOC or similar operational environment is preferred. - Requires an Interim DoD Secret or comparable clearance